Retention Manager

14 hours ago

Brisbane, Australia Queensland Country Bank Full time

Share

Job description

Posted Thursday, 9 October 2025, 10:00 am
- Put simply, we are a bank that has a distinct purpose of helping Queenslanders live better lives through better finances.

**Retention Manager**
- We have an exciting new opportunity for a motivated Retention Manager to join our Retail Banking Team in the Townsville or Brisbane Office.

As the Retention Manager you will be responsible for providing exceptional Member experiences by utilising your excellent communication and negotiation skills to educate and nurture our Members and staff on the benefits of continuing with Queensland Country. As an experienced lender and salesperson, you will be motivated by winning back business and increasing loyalty to achieve results. As this is a new role, we are looking for a creative self-starter who works well with others and can handle the fast-paced nature that is required in the team.
- This position is fulltime permanent and based on a minimum 38 hour working week.

**Selection Criteria**
- Highly developed and effective oral and written communication skills, including listening and negotiation skills
- Strong mortgage and consumer lending experience
- Demonstrated ability to take personal responsibility for the quality and timeliness of work, and achieves results with little oversight
- A solid understanding of the banking industry and competitor offerings (desirable)
- Previous experience in a Retention position (desirable)

**Our Benefits**

- Work life balance and flexible working options
- Birthday Leave
- Community Volunteer Leave
- Access to an Employee Assistance Program (EAP)
- Access to our Wellness Program
- Discounts on your Banking and Health Insurance products
- Cultural lunches and social clubs
- Excellent training and development opportunities

**About Us**
- Put simply, we are a bank that has a distinct purpose of helping Queenslanders live better lives through better finances.
- Queensland Country are certified as a Great Place to Work and with over 50 years in business, we continue to shape a phenomenal culture through having our values at the core of what we do. You instantly feel the passion, comradery, and optimism from everyone and can see just how much fun we have as we work together to grow a stronger business and deliver for our Members.

**How to Apply**
- If you’re passionate about delivering outstanding service and want to grow your career in a supportive, community-focused environment, we’d love to hear from you.
- *Queensland Country Bank limited ABN 77 087 651 027 AFSL/Australian Credit Licence 244 533.*
- To be eligible to apply, you must have Australian or New Zealand citizenship or permanent residency status. If you are successful for a role with Queensland Country Bank, you will be required to undergo a pre-employment criminal history check and pre-employment credit history check.

  • Retention Manager

    10 hours ago

    Brisbane, Queensland, Australia Queensland Country Bank Full time $80,000 - $120,000 per year

    Put simply, we are a bank that has a distinct purpose of helping Queenslanders live better lives through better finances.Retention ManagerWe have an exciting new opportunity for a motivated Retention Manager to join our Retail Banking Team in the Townsville or Brisbane Office.As the Retention Manager you will be responsible for providing exceptional Member...

  • Retention Manager

    1 week ago

    Brisbane, Australia P&N Bank Full time

    Ability to use strengths and develop to have continuous growth - Attractive remuneration and benefits - Unique opportunity within a growing national organisation **Are you looking for a career with endless opportunities? There’s more to us than banking.** We’re bcu. We’re proudly based in New South Wales and southeast Queensland and are part of the...

  • Retention Analyst

    2 days ago

    Brisbane, Australia Great Southern Bank Full time

    Great southern Bank is seeking a skilled and experienced retention insights and reporting professional to join its CX department. As the bank continues to strengthen its focus in the Australian Home Loan Market, this new role will be responsible for providing proactive insights to support ongoing retention activity. **The opportunity** Key areas of...

  • Member Retention Officer

    6 days ago

    Brisbane, Australia United Workers Union Full time

    MEMBER RETENTION OFFICER - MEMBER ENGAGEMENT UNITED WORKERS’ UNION The United Workers Union is seeking a highly motivated Member Retention Officer. The role can be based in Sydney, Melbourne or Brisbane. The Member Retention Officer is responsible for engagement and retention of union members using both digital tools and direct engagement activities like...

  • Client Retention Officer

    1 week ago

    Brisbane, Queensland, Australia Trilogy Care Pty Ltd Full time $60,000 - $100,000 per year

    Help Us Shape the Future of Aged CareWe're seeking people who lead with both empathy and confidence. If you're driven, persuasive, and thrive on turning conversations into positive outcomes, this is your chance to help older Australians feel supported and stay connected to the care they need.Our Sales & Retention team is growing, and we're looking for...

  • Talent Attraction and Retention Specialist

    2 days ago

    Brisbane, Australia Drake International Full time

    **6 MONTH FULL TIME CONTRACT**: - ** LOCATED IN BRISBANE WITH FLEXIBLE WORKING ARRANGEMENTS**: - ** $62 PER HOUR + SUPER** **PURPOSE OF THE ROLE** The Talent Attraction and Retention Specialist is a new standalone role managing the strategic recruitment, talent tapping, attraction, consultation, and engagement within this QLD government department....

  • CRM & Retention Specialist | Digital Marketing | CHARCOAL

    6 days ago

    Brisbane, Queensland, Australia LB Creative Pty Ltd Full time $90,000 - $120,000 per year

    Own and scale the email and SMS marketing channels across AU, US, and global markets using our partnered tech stack platforms. This role builds and optimises flows, segmentation, and retention strategies that maximise customer lifetime value, increase repeat purchase, and generate measurable commercial returns.Key ResponsibilitiesEmail & SMS Campaigns: Plan,...

  • Claims and Retention Specialist

    4 days ago

    Brisbane, Australia CoAct Full time

    **Introduction**: Join us a Claims and Retention Specialist, where you'll champion ongoing support for customers and employers in DES and WFA programs, ensuring sustainable employment and remarkable outcomes! **It’s an onsite role with flexible arrangements available**: **Full-time**: Monday to Friday, 38 hours per week **Part-time**: Either 3 days per...

  • Customer Retention Manager

    2 weeks ago

    Brisbane, Australia Great Southern Bank Full time

    You’re part of the Chief Operations Office. Or COO as we like to call it. We’re a customer-obsessed bunch, committed to helping all Australians own their own home. Together, we manage the entire customer experience. From attracting new customers through our strong brand and clever propositions, to retaining them and making them brand advocates through...

  • ▷ [Apply in 3 Minutes] StarCard Growth and Retention Specialist

    2 weeks ago

    City of Brisbane, Australia Chevron Corporation Full time

    Total Number of Openings1Chevron is a leading multinational energy company with operations in over 180 countries. Founded in 1879, Chevron has a rich history of innovation and growth, making significant contributions to the global energy landscape.Chevron has been present in Australia for over 70 years. Chevron Australia Downstream, an Australian subsidiary...