Customer Retention Manager

2 weeks ago

Brisbane, Australia Great Southern Bank Full time

You’re part of the Chief Operations Office. Or COO as we like to call it. We’re a customer-obsessed bunch, committed to helping all Australians own their own home. Together, we manage the entire customer experience. From attracting new customers through our strong brand and clever propositions, to retaining them and making them brand advocates through our award-winning service and support.

**You’ll make an impact by**:

- Accountability for meeting service standards, delivering against agreed operational requirements
- Proactively create solutions for customers, leveraging stakeholder relationships
- Create a seamless Great Southern Bank experience for customers and through every interaction in a way that will exceed expectations
- Take a proactive approach to continual development of your skills establishing your Individual development plans, which also includes identifying training and performance gaps

**Do things differently with us**

**To succeed in this role, you will have**:

- 5+ years’ experience in financial services and lending
- Demonstrated understanding of relevant legislation, compliance and operations (UCCC, Trade practices, Privacy Act etc)
- FSR Tier 2 certification
- Passionate about helping customers and delivering the best service experience in the market

**Why Great Southern Bank?**

Whatever your role with us, you’ll be part of a force for good. We’re owned by our customers right here in Australia, so our success benefits everyday people and families. Working at Great Southern Bank, you’ll also enjoy a range of fantastic benefits, some examples include:

- Helping you unlock a brighter future by investing in your development and wellbeing, offering you study leave, a day for you and professional wellbeing coaching.
- Benefits that support you and your wellbeing so that you can thrive at work and at home, today and tomorrow. Enjoy access to our wellbeing centre and the flexibility to work from home two days a week.
- Helping you to achieve your financial goals and positively impact your family and community. We offer discounts on a wide range of Great Southern Bank products and services such as savings and transaction accounts, insurance, home loans and more

**Imagine working for a bank that truly helps people. You can.**
- At Great Southern Bank, we're committed to building a strong, inclusive and diverse workplace, where people feel a sense of belonging and are valued, connected and respected. We value diverse backgrounds, cultures, abilities, ideas and experiences; recognising the benefits they bring to our work, our communities and the way we help our customers. We support and promote an inclusive culture through flexible ways of working, collaboration, and fair and equitable decision making that empowers our people to be at their best every day._

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