Service Management Manager

2 weeks ago

Canberra, Australia Paxus Full time

Reporting to the Head of Support Services within Technology Enablement, as the Manager Service Management Design & Integration you will bring relevant experience to the organisation to lead, shape and improve Service Management within the organisation, uplifting capabilities, and building a high performing team to improve service outcomes for our customers.

Defining the framework for the design and integration of service management solutions, working across the value chain, this role will lead a team of professionals to mature capabilities, driving the adoption of practices and processes across the organisation to standardise service delivery to customers across both corporate IT and mission critical operational technology.

You will be an integral member of the Support Services management team, building and maintaining a high-performing and accountable team, and influencing senior programme stakeholders, in the successful delivery of service outcomes for customers within the organisation.
- Strong People management experience
- Able to roll with changes
- Articulate

**Competencies**
- A strong customer service ethos, putting the customer at the centre of services and solutions.
- Comprehensive working knowledge of IT service principles and frameworks e.g., ITIL, SIAM, ISO20000, COBIT, processes, ITSM tools, and best practice methods.
- Demonstrated experience in operating service management teams responsible for design and integration, maturing capability (people, skills, processes, tools, and templates) to deliver value to customers and the organisation.
- Experience in driving continual process or service improvement initiatives, including developing and promoting a culture of continuous improvement
- Experience working in complex technology change or transformation programmes with knowledge of project methodologies and practices.
- Thorough knowledge and ability to analyse organisational needs and develop solutions that meet strategic and operational requirements.

**To be eligible to apply**:
You must be an Australian Citizen with ability to acquire a Baseline clearance

**Job Types**: Full-time, Permanent

Pay: $153,000.00 - $170,000.00 per year

Schedule:

- 8 hour shift

Work Location: In person

  • Store Manager

    19 hours ago

    Canberra, Australia Hero Sushi Constitution Place Manager Full time

    Hero Sushi is an authentic sushi takeaway, restaurant located in Australia. We are looking for a full time store manager. We are seeking someone who has experienced in sushi making, hospitality and reliable, punctual, outgoing. Someone who can work with nice smile and good attitude. Job description - Location: Hero Sushi Constitution Place, ACT -...

  • Construction Manager Act

    2 weeks ago

    Canberra, ACT, Australia Service Stream Full time

    Primary LocationCanberra, ACTJob Description SummaryThe purpose of the Area (Construction) Manager is to provide direction and supervision of project construction supervisors and subcontractors and internal work crews to ensure all field work activity is conducted at each site in a safe and effective manner. The Area/Construction Manager will manage the work...

  • Services Manager

    2 weeks ago

    Canberra, ACT, Australia ClearCompany Full time

    OverviewAt Richard Crookes Constructions (RCC), we've built a reputation for delivering high-quality, landmark projects with certainty. To complement RCC's existing collaborative, driven & innovative project team we are seeking a highly experienced Services Manager. If you have a passion for delivering large-scale projects, we want to hear from youWhy Join...

  • Services Manager

    2 weeks ago

    Canberra, ACT, Australia ClearCompany Full time

    OverviewAt Richard Crookes Constructions (RCC), we've built a reputation for delivering high-quality, landmark projects with certainty. To complement RCC's existing collaborative, driven & innovative project team we are seeking a highly experienced Services Manager. If you have a passion for delivering large-scale projects, we want to hear from youWhy Join...

  • Services Manager

    7 days ago

    Canberra, Australia Lendlease Full time

    The Business With a national delivery capability, combined with a sector-focused approach, Lendlease Construction provides innovative and industry-leading project management, design and construction services driven by detailed sector knowledge and experience. We push boundaries to create iconic places that are innovative, sustainable and commercially...

  • Bim Manager

    2 weeks ago

    Canberra, ACT, Australia Bespoke Career Management Full time

    **Sector**:BIM- **Job Ref**:62282**About this role**:A great opportunity has become available for a passionate BIM Manager. Join a large top tier architectural practice well known for their commitment to technology and innovation. Work on a landmark National project and work closely with the Tier One contractor and subconsultants. **Key Responsibilities**-...

  • IT Service Manager

    2 weeks ago

    Canberra, ACT, Australia beBeeService Full time $140,000 - $170,000

    Service Management PositionThis role oversees, facilitates and administers ITIL based service support with a strong emphasis on Service Management practices.Key Responsibilities:Provide primary contact for Service Request process and compliance issues across all customer's service providers.Monitor and drive the efficiency and effectiveness of SRM processes,...

  • Service Manager

    5 days ago

    Canberra, Australia Chubb Fire & Security Pty Ltd Full time

    **743** **Canberra, Australian Capital Territory AU** Chubb Fire and Security are seeking an Electronic Security Service Manager in Canberra, responsible for our service operations across the ACT. This is a fantastic opportunity for an established Security Industry Professional, experienced Service Manager or ambitious Supervisor / Lead technician to run a...

  • Services Manager

    19 hours ago

    Canberra, Australia Lendlease Full time

    About Lendlease: Lendlease is a globally integrated real estate group with core expertise in Investment Management, Development, and Construction. For more than 60 years, we have created thriving places around the globe. We are dedicated to relationships, open and honest, true to our word, challenging in our approach, exceptional in everything we do, and...

  • Services Manager

    10 hours ago

    Canberra, ACT, Australia Lendlease Full time $120,000 - $180,000 per year

    Lendlease is a globally integrated real estate group with core expertise in Investment Management, Development, and Construction. For more than 60 years, we have created thriving places around the globe.About the Role:With a national delivery capability, Lendlease Construction provides innovative and industry-leading project management, design and...