IT Manager El1

IT Manager

Executive Level 1

**Salary**: $145,137 - $169,572 (Plus Superannuation)

ASIS is Australia’s overseas secret intelligence collection agency. Its mission is to protect and

promote Australia’s vital interests through the provision of intelligence services as directed by the

Australian Government. Its work can involve collecting intelligence relating to national security,

international relations and economic issues. It also contributes to Australia’s coordinated national

efforts against terrorism, proliferation of weapons of mass destruction, and trans-national issues

such as people smuggling.

ASIS employs people in a wide range of roles, including technologists. These roles require dynamic

team players who enjoy working with stakeholders, team members and individually on projects.

ASIS is looking for people who will be able to meet tight deadlines and work to support ASIS

verbal and written communication skills; and, strong stakeholder engagement and influencing

skills. Relevant tertiary qualifications and demonstrable experience will be highly regarded.

ASIS is a diverse and inclusive workplace, where our people are empowered through authenticity

and a sense of belonging to achieve their potential and contribute to a shared purpose and

and Torres Strait Islander peoples, women, people with a disability, neurodiverse, people from

culturally and linguistically diverse backgrounds and those who identify as LGBTIQA+.

We offer a competitive salary package including 22 days annual leave, shutdown between

Christmas and New Years Day, 15.4% employer superannuation contribution, and generous paid

parental leave. Full and part time positions as well as flexible work hours can be negotiated.

All positions are office-based and located in Canberra.

Role: IT Manager (EL1)

We are looking for enthusiastic managers with a technical background who can manage teams in

the following areas:
Infrastructure - Leading system engineers in network communications and server support

Enterprise Cloud - Leading system administrators in virtualisation technologies and

desktop management platforms

Software Development - Leading software developers, software engineers and platform

administrators

IT Service Management - Leading customer facing support teams such as IT Service

Centre, Desktop Support and Business Engagement

Gateway and Mobility - Leading technical specialists and engaging vendors in gateway,

networking, telecommunications and mobility solutions across multiple domains.

Your passion for IT will serve you well in leading a multi-disciplinary team of technical specialists to

develop, deliver and sustain fit-for-purpose IT services. In an organisation where you will regularly

interact with your customers, peers, senior executives and stakeholders, you will be the face of

your team and section. This direct exposure gives you the opportunity to build productive working

relationships and foster good will through the delivery of customer-focused outcomes.

In addition to leading the team, managers will also be expected to:
work collaboratively with other teams to achieve big picture goals;
manage customer and stakeholder expectations;
maintain positive vendor relationships;
perform procurement activities;
prioritise tasks for yourself and your team; and,

brief executive on high risk or high exposure situations and/or contentious issues.

Note: Applicants who rate suitable will be placed in a merit pool for offers of similar vacancies for

up to 18 months from the completion of the round (ie after interviews).

Key Responsibilities and Tasks
lead and manage a technical team

build team capability through performance feedback, promoting knowledge transfer

between peers and encouraging career development

set priorities and allocate resources to meet objectives

support team to identify customer and stakeholder requirements

support team to deliver solutions in agreed timeframes

advise on the availability of team resources for work packages

identify, establish and enhance relationships with customers and stakeholders

represent the team, section and/or branch in forums to promote the interests of IT

undertake procurement such as equipment, software and/or licensing

monitor team incidents/requests queue and assign tasks as required

identify opportunities for continuous improvement in process, knowledge management

and service delivery

Core Skills / Education, qualification and experience requirements
One or more of the following:
experience managing staff

excellent communication skills

experience in a technical area or demonstrated ability to transfer skills from other

disciplines

ability to prioritise work

ability to task others and ensure delivery of tasks

ability to manage conflicting priorities

ability to work independently

Experience in the following would be beneficial, but not essential:
knowledge of or certification in IT Service Management (eg ITIL)

knowledge of or