Customer Service Coordinator

18 hours ago

North Sydney Council, Australia I've Got Time PL Full time $40,000 - $60,000 per year

Join The I've Got Time Group

We are seeking a full time Customer Service Coordinator to assist in running our Home Services Businesses in our office in Roseville.

You will be looking after specific requests for a portfolio of clients who have rebooked reoccurring Pool Services along with managing and coordinating the schedule for the team in the field. You will be trained on how to use our internal reporting systems.

Skills: Working with Outlook, a solid understanding of Word & Excel.

If you are looking to kick start or solidify your career within a professional and growing company, this is a great opportunity to work in a fun and dynamic environment.

Duties and Responsibilities:

  • Excellent communication skills and a passion for building client relationships

  • Highly organised and able to manage time effectively, meeting deadlines for tasks

  • Jobs scheduling for fieldworkers

-Ensure all staff are working live and filling out their jobs each day accurately

  • Data entry

-Calendar management

-Management of client enquiries both via email and phone call in a timely manner

-Liaise with client base and ensure customer service remains a priority

  • Purchasing and materials allocation

  • Coordinating scheduled work as per quotes

  • General administration duties & tasks

  • Ability to work unsupervised

  • Strong team player

  • Highly motivated

  • High attention to detail and high level or accuracy

  • Willing to learn and be trained

Essential Criteria:

  • Experience in the same or similar role within trade services

  • Competent computer skills and experience with Microsoft Word & Excel

  • Team player

  • Excellent Oral and Written Communication

  • Outstanding customer service and communication skills

  • Ability to handle multiple tasks in a fast-paced environment & work well under pressure

Our Company

The Pool Service Company is a remote workforce who is trade based and perform regular maintenance, servicing the high-end residential market within Sydney. This role will be predominantly looking after The Pool Service Company.

The business employs respectful, open-minded and proud people who can turn everyday interactions and communication with our customers into positive experiences.

You will be looking after various requests for a portfolio of clients and assisting our team with day-to-day tasks.

Immediate start for the right candidate.

Sounds like you? We'd love to meet with you Click the Apply Now button

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