Performance and Systems Improvement Analyst

Do you want to work for a values-based, emergency service organisation that puts the community at the centre of everything we do?

We are proud of the work we do in protecting lives and property, 24 hours a day, 7 days a week.

With over 51,000 volunteers CFA strives to be an organisation of choice for volunteers and employees. We, embrace individuals with diverse skills, experiences, and backgrounds, recognising the unique value they bring to CFA.

To learn more about the Country Fire Authority (CFA), we invite you to visit our About Us page.

**About the Role**

The Service Delivery and Reporting team plays a crucial role in the organisation by spearheading the development and implementation of key initiatives to support both operational and non-operational brigade response and performance improvement across the state. They achieve this by gathering essential evidence that informs the current and future capabilities of CFA. By utilising performance and continuous improvement strategies, the team ensures that the organisation remains well-equipped to support the communities it serves.

Key responsibilities:

- Coordinate and provide guidance on data entry of incident reporting, data requests, FOI requests and the performance of routine data maintenance.
- Coordinate program activity to ensure compliance to project guidelines and monitor and provide regular reports on project progress. Utilising appropriate project management control tools and mechanisms to ensure outcomes are achieved.
- Provide support and guidance to the Performance and Systems Improvement Coordinators as required.
- Actively identify emerging pressures and possible issues and identify continuous improvement solutions.
- Develop and maintain document control and reporting procedures including providing guidance on reporting information to all users.
- Liaise with senior management and other key stakeholders as appropriate (both internal and external) on policy and program development and implementation issues associated with Performance Improvement programs and initiatives.

**About You**
- Tertiary qualifications in data analytics, business and/or equivalent experience in data analytics or project management in a complex environment.
- Demonstrated experience in, coordinating and delivering innovative projects and initiatives
- Strong written and verbal communication skills, with the ability to work both autonomously and in a team environment.
- Well-developed organisational skills, and demonstrated ability to set priorities, meet tight work demands and manage competing priorities
- Strong interpersonal skills with demonstrated ability to influence, negotiate and engage with internal and external stakeholders

**Why choose CFA**
- Meaningful Purpose: Your contribution truly makes a difference
- Work-Life Balance: Paid parental leave, generous leave provisions
- Growth Opportunities: Learning and development
- Flexibility: Hybrid work options with flexible work arrangements
- Discounts: Emergency Memberlink discounts on various services
- Wellbeing Focus: Healthy for Life programs, flu vaccinations
- Member Assistance Program: Access support across 8 service pathways

**Your Application**

**Pre-employment Checks**
- Successfully complete Reference Checks, a National Police History Check, Working Rights Check and hold a valid Working with Children Check.

**CFA is committed to creating and maintaining a diverse, inclusive, and safe volunteer and work environment. Our aim is to have a volunteer and paid workforce that reflects the community it serves. First Nations people, women, people of all ages, with disabilities and culturally and linguistically diverse people are encouraged to apply.**

**Applications close: 11:59pm 6 February 2025.