Performance and Systems Improvement Coordinator

7 days ago

Burwood East, Australia Country Fire Authority Full time

Do you want to work for a values-based, emergency service organisation that puts the community at the centre of everything we do?

We are proud of the work we do in protecting lives and property, 24 hours a day, 7 days a week.

With over 51,000 volunteers CFA strives to be an organisation of choice for volunteers and employees. We, embrace individuals with diverse skills, experiences, and backgrounds, recognising the unique value they bring to CFA.

To learn more about the Country Fire Authority (CFA), we invite you to visit our About Us page.

**About the Role**

The Service Delivery and Reporting team drives initiatives for brigade response and performance across the State, crucial for CFA's commitment to the community. They gather evidence for CFA's capabilities, focusing on system design, tool development, and volunteer recognition. The Performance and Systems Improvement Coordinator is responsible for capturing high quality data related to incident response which showcases CFA members' contributions.

This role involves providing advice and guidance to enhance performance improvement initiatives, including:

- Handling data entry for incident reporting, system access requests, and routine data maintenance.
- Troubleshooting and suggesting improvements for system-related issues.
- Developing tools and resources to aid understanding of performance improvement processes.
- Offering customer-focused advice and guidance via telephone services.
- Building strong relationships with key stakeholders.
- Coordinating and supporting performance improvement programs aligned with CFA's Strategic Plan goals.
- Managing work plans based on performance improvement priorities.
- Providing administration and project support to the ACFO Performance Improvement.
- Supporting information requests from internal and external stakeholders, including FOI requests, the general public, insurance companies, and legal firms.

**About You**
- Tertiary qualifications in business, related fields or equivalent experience in a similar role (desirable)
- Strong written and verbal communication skills, with the ability to work both autonomously and in a team environment.
- Well-developed organisational skills, and demonstrated ability to set priorities, meet tight work demands and manage competing priorities
- Demonstrated experience in participating in innovative projects and initiatives

**Why choose CFA**
- Meaningful Purpose: Your contribution truly makes a difference
- Work-Life Balance: Paid parental leave, generous leave provisions
- Growth Opportunities: Learning and development
- Flexibility: Hybrid work options with flexible work arrangements
- Discounts: Emergency Memberlink discounts on various services
- Wellbeing Focus: Healthy for Life programs, flu vaccinations
- Member Assistance Program: Access support across 8 service pathways

**Your Application**

**Pre-employment Checks**
- Successfully complete a National Police History Check, Working Rights Check and hold a valid Working with Children Check.

**CFA is committed to creating and maintaining a diverse, inclusive, and safe volunteer and work environment. Our aim is to have a volunteer and paid workforce that reflects the community it serves. First Nations people, women, people of all ages, with disabilities and culturally and linguistically diverse people are encouraged to apply.**

**Applications close: 11:59pm 03/07/2025

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