Retail Operations Assistant

**Location** : Mike’s Carpet Discounters, stores - Carrum Downs.

**Employment type** : 1 month trial, with a possibility of a fulltime - fixed term contract.

Mike’s Carpet Discounters is a family owned and operated business, servicing both metropolitan and regional Victoria since 1975. It specialises in carpet, flooring, window finishes and has stores in Camberwell, Glen Waverley, Carrum Downs, Rosebud and Truganina, with a very strong physical store and online foot print growth strategy.

**About the role**:
To provide our customers with a superior level of service in order to exceed customer satisfaction.

Working in a very fast paced and friendly environment with a young and dynamic team.

**The key responsibilities of this role will be**:

- Time processing of incoming of product deliveries in a professional manner
- Unloading and appropriate placement of stock in the warehouse (heavy lifting will be involved), allocating / reallocating / converting stock
- Assisting with returns
- Printing pick up slips for appropriate order based on daily workflow requirements
- Picking, packing and dispatching of daily orders for multiple business units
- Assisting with product returns and recalls
- Unloading containers
- Using different online portals to book and plan jobs
- Initiating and participating in regular stock take cycles
- Assist with maintaining warehouse equipment and cleanliness
- Providing a professional customer experience
- Follow up with customers in a proactive and professional manner
- Work collaboratively with on road and onsite team members
- Ensuring store and warehouse is opened on time, and closed with all opening and closing checklists ticked off
- Performing site visits for the purpose of client engagement and setting realistic expectations about project delivery
- Planning and coordinating installations
- Planning, coordinating and executing waste management services, as needed
- Professionally handing and managing irate customers or customer escalations from both customers and installers including problem solving, managing customer expectations, and finding a mutually agreeable solution
- Delivering goods to customers, when required
- Picking up goods from suppliers, when required
- Preparing goods (eg. cutting carpet, and preparing jobs from plans) for installation

**To be considered for this role, you will have the following attributes**:

- Must be physically fit and strong
- Forklift license
- Awareness and compliance to WHS principles
- White Card
- Understanding of industrial waste management
- Minimum 12 months experience in warehouse/stores environment
- The drive to exceed goals and KPI’s
- Clean, professional presentation
- Strong follow-up skills
- Computer literate
- Fluent in English
- Valid Victorian Drivers’ License
- Valid working visa
- Ability to work on a rotating roster, and work weekends
- Flexibility to attend after-hours appointments
- Basic understanding of retail operations
- Keeping the work environment clean and safe

**Personal skills**:

- Strong time management and organisational skills
- Passionate individual, who shows enthusiasm, care and ownership
- Acute attention to detail
- Ability to embrace a collaborative and team attitude
- Being friendly to customers and team members
- Constantly striving for greatness

This is a hands-on role for a proactive all-rounder that is great with handling customers, installers, suppliers and can develop meaningful relationships, problem solve with ease and likes to have some fun along the way. The nature of a finishing trade will involve some issues, therefore the ability to analyse problems, determine the best options available and utilise existing relationships with customers, trades, or suppliers to resolve the issue is paramount.

You may also be required to daily distribute jobs and targets are are always met to a high standard. Accuracy, eye for detail, ability to work well under pressure and willingness are essential for this position. You must have good work ethics, clear and effective communication skills, not afraid to get hands on and assist with product distribution and handling while working autonomously as part of a close knit team.

The key to be successful in this role will be passion for quality, can do attitude, self-motivation, teamwork and willingness to always learn.

We are seeking someone who has the requisite skillset, although has some developmental goals that will entail growing with our business.