Administration Assistant

6 days ago

Welshpool, Australia Quantum Human Resources Full time

Dependable Laundry Solutions (DLS) is the name on everyone’s lips in the commercial laundry equipment industry - and not just because they continue to expand or have been in operation since 1968.

As a business built on relationships and trust, they understand that People are key to their success and that the saying ‘treat your team better than you treat your best Customer’ is the standard, not the aspiration.

More opportunities for your voice to be heard, more recognition of you as a person (like your birthday as a paid day off) and investing in your training and development - these are just a few of the ways they live what they say.

**THE ROLE**

As an integral part of the Service team, your focus is all about customer service.

From taking on ‘after sales’ follow-up through to the efficient administration of service department tasks (such as invoicing after a job is completed). This is a busy and rewarding role that allows you to directly contribute to how the company is growing.

With a proven history of going ‘above and beyond’ as your first option in everything you’ll do, you’ll have no struggles in:

- Helping with the administration of quotes and invoicing.
- Accurately entering data for Schedulers to use.
- Identifying opportunities to solve Customer issues and grow the service department.
- Helping across internal teams with other administration.

**HOW TO BE SUCCESSFUL**

You will be a naturally outgoing person and enjoy talking to customers and building relationships - and delivering on the promises you make. Your skills and experiences in the following will help you achieve this:

- Significant telephone customer service experience.
- Owning an organised mind and approach tasks in this way.
- Being very computer literate (MS suite of programs).
- Being a self-organised person - with proven methods for managing a busy workload.

**There are even _more_ incentives offered**
- We will also happily explain in an interview all the ways DLS have invested in their employee entitlements and systems
- including the free products, development and _additional_ financial rewards on offer. Not to mention we hope you genuinely like participating in team dinners and events from time to time.

**Salary**: From $50,000.00 per year

Schedule:

- Monday to Friday

**Experience**:

- Microsoft Office: 2 years (required)
- Administration: 1 year (required)
- Customer service: 1 year (required)

Work Authorisation:

- Australia (required)

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