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Cleaning Operations Supervisor

2 weeks ago

Gold Coast, Australia City FM Australia Full time

City FM is a rapidly expanding Global Facilities Management company, within Australia, (City) is one of the largest privately owned facilities management companies. We have been providing leading facilities management, engineering and cleaning solutions to some of Australia’s largest retailers since 2009. We partner with companies to provide safe, successful and sustainable outcomes, on time and on budget.

THE OPPORTUNITY
As a dynamic and energetic self-starter, reporting to the City State Manager, you will effectively manage and lead a team to successfully deliver cleaning services and standards for multiple Bunnings Warehouse sites in your designated region of Gold Coast and Northern NSW.

Your role will manage cleaning standards via Audit results, achieving contractual service level KPI’s, meeting budgets and ensuring adherence to all OH&S compliance requirements.
You will also effectively manage the cleaning services team, recruitment requirements, Payroll exception & event management for your team member.

**Your key responsibilities will include**:

- Multi-site management and leadership of a diverse and geographically spread service delivery team
- Manage cleaning operations by developing and managing work schedules, assigning and monitoring work, implementing productivity standards, resolving operational challenges, maintaining reference manuals and implementing new procedures.
- Ensure that all services are delivered safely, efficiently and to 100% of specifications and compliance.
- Liaise with the Head of Cleaning regarding any OHS&E opportunities you and or your team during the delivery of service.
- Provide leadership by ensuring team members understand performance targets and goals and that team members are properly trained and inducted for their roles.
- Establish an environment that encourages continuous improvement and quality outcomes.

**To be considered for this role you will have / be**:

- 3 years’ plus of supervision experience of dynamic team in customer service industry
- Certificate IV Asset Maintenance (Cleaning Operations Management) - of benefit but not essential
- Proven high level of customer service and management skills across diverse team/skill set
- Demonstrated problem solving, strong analytical and project management skills
- Proven organisational skills and ability to manage multiple tasks and staff rosters.
- Excellent verbal and written communication skills
- Intermediate IT skills re Microsoft Office (Word, Excel & Outlook)
- Full Drivers licence
- Able to work some weekends

What’s in it for you?
- Security with a permanent full-time position
- We provide tools of the trade - A company vehicle fully maintained, mobile phone and laptop
- An inclusive, diverse, and supportive team
- Tailored personal career development
- A Global company with boundless opportunities as we continue to grow

The primarily location for this role is predominantly Gold Coast & Nth NSW region and requires a regular visitation program to sites.