Team Leader Telephone Interpreting

1 day ago

Parramatta, Australia NSW Department of Communities and Justice Full time

Division: N/A- Location: Parramatta, NSW, AU, 2150- Req ID: 70719**Team Leader Telephone Interpreting**
- **Location -** Parramatta****:

- **Employment type**:Temporary full-time up till 30 June 2025
- **Grade**:Grade 7/8
- **Salary**:$ 106024 - $117362 pa plus employer contribution to superannuation and annual leave loading

**Your role**

The Team Leader, Telephone Interpreting plays a critical role managing a small team responsible for the successful of our remote interpreting services within the Language Services division of Multicultural NSW.

This is a great opportunity to join the team at MNSW during a period of significant growth of our interpreting and translation services.

**What you’ll do**

You will lead a team to deliver timely, efficient, effective and integrated customer service in our remote interpreting (telephone and video) section and engage in operational support initiatives in Language Services. You will be responsible for providing quality information, assistance and customer service by developing proposals, allocating work and monitoring team’s performance. Finally, you will assist the Operations Manager in the development and implementation of best practice frameworks, and effective and ongoing monitoring, measurement and reporting of business unit performance.

**What we’re looking for**
- Established team and people management skills and an ability to collaborate with colleagues across different functions.
- A client-centric mindset with established skills to translate customer needs into appropriate operational actions.
- Demonstrable experience in effectively balancing the management of business-as-usual service delivery with the need to contribute to continuous improvement initiatives, within language services an advantage.
- Strong attention to detail with capacity to develop insights from data and develop effective business solutions.

Download the role description.

**What We Offer**

We offer a variety of benefits, including:

- A challenging and rewarding career
- Flexible, autonomous work environment
- Competitive pay and conditions
- Training and development opportunities to build and maintain capabilities
- Health & Wellbeing and Employee Assistance Programs.

**We do work that really matters**

At Multicultural NSW you’ll be helping connect and unite people to develop resilient and welcoming communities. You’ll be supporting NSW to be the most successful multicultural society in the world.

Our work matters. We offer a range of rewarding career opportunities that allow us to promote cultural and religious diversity and social harmony.

**Are you ready to join us?**

Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date resume (maximum 5 pages).

**Applications close **Thursday, 21 November 2024 at 11.59pm

**Got a question?**

Visit Recruitment adjustments on the DCJ website to learn more.

**Inclusion and Diversity lies at the heart of how we recruit**

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

**Other Information**

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

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