Enterprise Customer Success Manager

1 day ago

Barangaroo, Australia Nearmap Full time

Company Description
**Join a team that sees success**

We’re a SaaS company, with proprietary hardware and software that’s continuously advancing through our commitment to innovation. The sky’s the limit when it comes to what we can and plan to do for our customers. Our imagery is just the starting point.

**Job Description**:
This is a new role as part of our Go-To-Market strategy. Reporting into the General Manager of Commercial Enterprise ANZ, you will be responsible for a strategic portfolio of Enterprise customers, understanding their needs, providing your insights and delivering comprehensive engagement for your customers. You will be our customer advocate, ensuring the highest level of engagement, satisfaction and loyalty.

With customer retention and success as your main objectives, you will be able to identify churn risks and growth opportunities as you work with the account team to support a smooth renewal process. You will also act as the voice of the customer internally at Nearmap, providing feedback and insights on how we can better serve our customers.

You will develop a deep expertise in Nearmap products and services and will focus on driving adoption and active usage of Nearmap products. Maximising the value of customer investment in our products, you’ll ultimately convert them to promoters - both internally and externally.

**Qualifications**:

- Extensive experience in customer success, account management, consulting or technical pre-sales in a high tech or SaaS company.
- Ability to interact with all customer teams at various levels of technical and non-technical depth through to the C-suite.
- Account management experience with ANZ top 500 accounts.
- Accountability for driving revenue through customer expansion with a proven ability to meet and exceed retention targets.
- An analytical work style with the ability to prioritise effectively and conduct data-driven decision making.
- Collaborative mindset is a must, with a proven ability to lead internal and partner stakeholders.
- Strong commercial acumen and excellent at building trusted relationships with executive sponsors and customers.

Additional Information
**What we offer**

With us, you can map your career, and see where our journey might take you. With so much complex and interesting work to be challenged and inspired by, you might be surprised by the pathways you find.
We’ve got so much more to share with you.

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