Scaled Customer Success Manager

**Company Description** The sky's not the limit at Nearmap.**

Nearmap is the Australian-founded, global tech pioneer innovating the location intelligence game. Customers rely on Nearmap for consistent, reliable, high-resolution imagery, insights, and answers to create meaningful change in the world and propel industries forward. Harnessing its own patented camera systems, imagery capture, AI, geospatial tools, and advanced SaaS platforms, Nearmap stands as the definitive source of truth that shapes the liveable world.
**Job Description** Empower Customers at Scale. Drive Adoption. Build Success.**

We’re looking for a data-driven, digitally savvy **Scaled Customer Success Manager** to help us support and grow our digital-first customer segment. This is a high-impact role focused on delivering adoption, retention, and expansion at scale—using automation, data insights, and timely human engagement.

You’ll work cross-functionally with teams across Customer Success, Support, Sales, and Marketing to design and execute scalable customer success programs that deliver real value. If you’re passionate about making customers successful in a smart, data-informed, and tech-enabled way—this role is for you.

**What You’ll Be Doing**
- Drive product adoption via enablement webinars, use-case playbooks, and lifecycle resources
- Identify upsell and cross-sell opportunities from product usage patterns and collaborate with account teams
- Actively mitigate churn by monitoring health scores and engaging at-risk customers
- Partner with Support on escalations and ensure customers are guided toward resolution
- Use Gainsight, Salesforce, and Looker to identify trends, opportunities, and risks across your book of business

**Qualifications** What You’ll Bring**
- 1-3 years’ experience in Customer Success, Account Management, or SaaS support
- Experience working with a large, digitally managed customer base
- Strong analytical skills and hands-on experience with CS platforms (Gainsight, Looker, Salesforce)
- Excellent communication skills and customer-first mindset
- Passion for automation, scalable programs, and delivering outcomes at volume

**Bonus Points For**:

- Gainsight certification or experience with scaled CS models
- Running webinars, workshops, or digital enablement programs
- Experience with lifecycle automation or customer journey mapping

**Ready to Scale Customer Success with Us?**
**Additional Information** Why you'll love working at Nearmap**:
We move fast and work smart; often wearing multiple hats. We adapted to remote working with ease and are continually looking at ways to improve. We’re proud of our inclusive, supportive culture, and maintain a safe environment where everyone feels a sense of belonging and can be themselves.
- Quarterly YOU Days: four additional days off per year for anything YOU
- Paid Volunteer Days: two and a half days per year
- Nearmap Days: additional days off after every two years of service
- Generous parental leave policies for growing families
- Annual flu vaccinations, Skin Checks & Full Medical Checks
- Access to Private Health Insurance corporate discounts
- Tech & Wellbeing allowance
- Real Hybrid flexibility (Absolutely no set days in the office)
- Catered in office lunches
- Quarterly Parties hosted by Nearmap at amazing venues
- LinkedIn Learning License: access to unlimited courses
- A Nearmap subscription of course

With us, you can map your career, and see where our journey might take you.

With so much complex and interesting work to be challenged and inspired by, you might be surprised by the pathways you find. We’ve got so much more to share with you.