Aboriginal & Torres Strait Islander Liaison Officer

7 days ago

Sydney, Australia Australian Unity Full time

**The opportunity**

This is an exciting opportunity to connect with the Aboriginal and Torres Strait Islander community

We design healthcare that challenges tradition - one where business, government, and health care work together, hospitals meet demand and people are in control of their health. And it’s the spirit of our people that help us do this.

The _Get Healthy Information and Coaching Service_ is a unique phone-based government-funded program that is accessible to all Australian people living in metropolitan and remote community areas across NSW and SA. The role will act as a service advocate with community and facilitate engagement for the Aboriginal and Torres Strait Islander community to the program.

Our program seeks to engage mob to achieve goals and optimise management of their health status using behaviour change principles and service linkage. The work you do makes a positive impact to clients who do not necessarily have the resources and support available logístically.

**Please Note**:The team are currently working a hybrid work model with the expectation of 2 days in the Parramatta Office and 3 days work from home.

**What you’ll be doing**
- Manage client enrolments into our healthcare program “The Get Healthy Information and Coaching Service”
- Support our Indigenous community in a call centre environment
- Help to improve the health and wellbeing of hundreds of Australians
- Work alongside your team to support administration for the program
- If you have the appropriate qualifications and registration, you will also be expected to screen clients and provide some Health Coaching services.

**Your skills and experience**
- Connection to country and an understanding of what cultural safety and appropriateness means for our Indigenous clients
- Demonstrated understanding of contemporary issues affecting health of the Aboriginal and Torres Strait Islander community
- Ability to build rapport and communicate effectively
- Experience working with Aboriginal and Torres Strait Islander communities and organisations.
- Strong administration and time management skills, tech savvy
- Excellent written and verbal communication skills, including rapport building on first contact, and ability to work within a team
- Previous experience in customer service or a call centre preferred
- Health Professional preferred, but not essential

**About Remedy Healthcare**

We aim to improve the health, wellbeing, and quality of life of every person we care for. In the past 12 years, we’ve provided in-home health care and telehealth for almost 100,000 Australians, helping them manage their health and enjoy life to the full.

As health care evolves, so do we. This means growing our team of passionate health professionals as we stay focused on our mission - a healthier Australia.

**To apply

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