Customer Service Team Leader

3 days ago

Macquarie Park, Australia PPD Search Full time

Global med tech company means career opportunities
- Are you a strong people leader in customer service?
- Be supported by a great leader and join a high performing team

THE COMPANY YOU WOULD BE JOINING
- This medical device company has been supporting surgeons, doctors and clinicians for over 60 years and has grown into a worldwide manufacturer and distributor of some of the best medical technology in their niche space.
- This organisation combines their expertise in medical devices with software solutions to achieve integration in the operating theatre environment and to support clinical procedures and resource management.

WHAT’S IN IT FOR YOU
- This company offers you amazing opportunities to actually make an impact.
- They consistently challenge and support their people’s personal and professional development.
- They are always interested in recruiting great people to enable them to continue to play a pioneering role as a leading manufacturer of medical devices and medical technology.

WHAT YOU WILL LEAD AND GROW
- Newly created role to lead the Customer Service Team with 3 Representatives in NSW.
- Hands-on role where 20% of your time taking inbound calls from staff and customers.
- Process-oriented mindset, capable of implementing and improving procedures.
- Set and achieve goals for the NSW Customer Service team.
- Conduct performance evaluations and offer constructive feedback.
- Opportunity for training and skill development for your team members.

YOU WILL HAVE THE FOLLOWING TO BE SUCCESSFUL
- Experience in a similar role with customer service leadership.
- Experience with excel in reporting including formulas and macros.
- Strong technical expertise with advanced functions of Excel including basic statistical analysis, Microsoft Office, Tablo and some experience with SAP.
- Strong English communication skills written and verbal, with full Australian working rights and vaccinated against COVID-19.
- Ability to work 3 days in the office and 2 days from home

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