Customer Service Team Leader

**Job ID**: 297135
- **Date posted**: 02/07/2025

**Our team within IKEA**At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.We are guided by our cultures & values, creating a great place to work. We stand for equality, diversity and inclusion.We care about people & planet and promote health & wellbeing.We nurture your development and provide career opportunities to unlock your potential. **What you need to know**Working at IKEA has its benefits and rewards:

- 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
- 24/7 access to our Employee Assistance Program for health and wellbeing support
- 15% Co-worker discount
- Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
- Co-worker uniform provided
- Free Co-worker parking
- Digital Entertainment membership (thousands of discounts for dining, fun activities, shopping and travel across Australia & New Zealand)
- Bonus programme (where eligible)
- Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)- This role is Temporary (until March 2027), Full-time, 76hrs/fortnight.
- Applications close: Tuesday 29 July 2025
- As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts. You also have the availability to work alternating weekend shifts (both Saturday and Sunday).

**About this work area**As Customer Team Leader your responsibilities will include, but are not limited to:

- Lead the daily operations and support co-workers in their daily work to secure a positive & seamless customer journey.
- Empower co-workers through knowledge, confidence, trust, and motivation so they are always ready to support visitors in the best way possible.
- Ensuring co-workers are actively supported in their daily work and you actively develop, coach and mentor your team through set reviews and on the job conversations.
- Support your manager in managing the recruitment, retention, performance management, succession planning and competence development of the team.
- Listening to our customers, supporting them with an attitude based on IKEA’s values and always aiming to be an ambassador for the store.
- Follow up on the department Customer action plan and taking a proactive approach to ensure we are continually focused on achieving the goals.
- Supervising and actively supporting your team to ensure daily operations are secured to ensure a positive customer journey compliant and operating within all regulatory guidelines.

As Customer Team Leader your responsibilities will include:

- Leading the daily operations and responding to customer and co-worker needs to secure an efficient & seamless customer journey.
- Ensuring co-workers are actively supported in their daily work, and you develop, coach and mentor your team through performance reviews and on the job conversations.
- Supporting your manager with the recruitment, training. retention, performance management, succession planning and competence development of the team.
- Leading by example with exceptional customer service, and a high level of integrity, compassion, and efficiency as an ambassador of the IKEA values.
- Taking the lead and supporting on different Customer function action plan topics, taking a proactive approach to ensure goal are achieved.
- Supervising and actively supporting your team to ensure processes are accurate, compliant and operating within all regulatory guidelines.
- Empowering your team through building knowledge, confidence, trust, and motivation so they are always able to support visitors in the best way possible.

**We need people like you**At IKEA, work is so much more than a job. Come join us