Desktop and Operations Support Analyst

2 days ago

Wollongong, Australia IMB Bank Full time

**Dynamic and transformational retail banking environment**:

- ** Full time, Wollongong based with hybrid working opportunities available**:

- ** Supportive environment with great career pathways**

We are looking for a motivated **Desktop & Operations Support** **Analyst** to join our dynamic team. This opportunity will appeal to emerging IT professionals with a genuine passion for providing positive customer experiences, service delivery and a focus on continuous improvement and learning.

This is an exciting and diverse role that spans a variety of tasks including:

- Configuring and maintaining new laptops and other IT related equipment
- Maintaining and supporting hardware, software and related configurations
- Managing incidents and responding to time critical business and service requests
- Performing batch processing and operational tasks
- Contributing to projects and supporting the rollout of new systems and process efficiencies
- Visiting IMB sites to help solve issues or implement solutions.

**We'd love to hear from you if you have**:

- A strong attention to detail and are a critical thinker
- A proactive approach and genuine interest and passion to help others, with a track record in delivering positive customer experiences
- A collaborative team approach with the desire to contribute to team success
- Outstanding communication and interpersonal skills
- An IT related qualification (or an interest in obtaining one)
- A valid NSW driver’s license (Provisional or Full) to attend site visits
- An ITIL certification is advantageous.

**About IMB**

IMB Bank is a leading member-owned bank offering a full range of products and services in both retail and business banking. Our purpose is to provide simple, competitive and authentic banking that helps our members and communities be better off and we’ve doing so for over 144 years. An award winning and growing organisation, we’ve donated more than $12 million through our Community Foundation to over 900 projects in the communities in which we live.

**The benefits**
- A genuine investment in both personal and professional training and growth
- A supportive culture that actively promotes diversity and inclusion and the wellbeing of our employees
- Designated wellbeing days
- Friendly and professional team environment
- Purchased leave options
- Competitive remuneration.

Code: #1

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