Desktop and Operations Support Analysts

2 days ago

Wollongong, Australia IMB Bank Full time

**Dynamic retail banking environment, state of the art facilities**:

- **Technology, service and operations focused role (Level 1 & 2 Support)**

IMB Bank is a leading member-owned challenger bank offering a full range of products and services in both retail and business banking. IMB’s purpose is to provide simple, competitive and authentic banking that helps our members and communities be better off and we’ve doing so for over 140 years. An award winning and growing organisation, we’ve donated more than $10 million through our Community Foundation to over 750 projects in the communities in which we live.

To join IMB’s IT Service and Operations Delivery team, we are looking for **Desktop & Operations Support Analysts (Level 1 and 2 Support) **to help deliver on the maintenance and support of IMB's desktop environment and infrastructure, and to carry out core banking operational activities.

This opportunity will appeal to emerging IT professionals with a genuine passion for delivery great customer service and looking to get a foot in the door of a dynamic company, learn new skills and gain experience in systems, core banking platforms, operations and all of the process and systems that support infrastructure.

This is a role full of variety ranging from:

- Configuring new PCs, Desktops, Monitors and other IT related equipment for installation and troubleshooting
- Carrying out time critical core banking operational tasks e.g. IMB's batch processing requirements (on a rotating roster basis)
- Helping with the planning and rollout of new systems and process efficiencies
- Responding to time critical business requests and helping to resolve incident/events, monitoring and reporting on status
- Contributing to Projects and Change Management, working to Scope Change Control processes and procedures
- Coordinating and executing test cases on system changes to deliver quality results to customers -Remove
- Visiting IMB sites to help solve issues or implement solutions.

Ideally we would love to provide this opportunity to someone looking to further a career in IT, or someone that may be currently in an operational/administrative/service support role looking to take their career in a new direction.

We'd love to hear from you if you believe you have the success attributes, skills and knowledge required including:

- A proactive approach and genuine interest and passion to help others backed with a track record in delivering positive customer experiences
- A collaborative team approach with the desire to contribute to team success
- Well developed written and verbal communication skills with the ability to translate IT jargon into simple vocabulary that all customers can understand
- A working knowledge of Active Directory and Windows Desktops (desirable)
- An interest in completing an IT related qualification or have completed one
- Experience and/or knowledge of running batch processes and performing systems testing in Windows based environments (advantageous)
- The availability to work on a rotating 24/7 roster (including afternoons, nights, public holidays and weekends) as rostered
- A valid NSW drivers license (Provisional or Full) to attend site visits.

Location: Wollongong

Code: #1

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