Administration Officer, Mental Health Older Persons Team
1 week ago
Sunshine Coast Hospital and Health Service (SCHHS) is in southeast Queensland and extends through the coastal and hinterland areas from Caloundra in the south and Gympie in the north.
The SCHHS is a values-based organisation. We are committed to the maintenance of a culture in which we treat our colleagues with respect as we do our patients, consumers and the community. We respect, protect and promote human rights in our decision-making and actions.
The Administration Officer is a frontline position and is the first point of contact for consumers of the Mental Health & Specialised Service (MHSS), their families and carer and all external and internal stakeholders accessing the service. This position provides customer service excellence while upholding patient confidentiality and utilising discretion.
The Mental Health & Specialised Services, Sunshine Coast Hospital and Health Service operates within an integrated model of care that provides a range of mental health services across community and hospital settings.
**Key Responsibilities include**:
Exercise judgement when necessary to solve immediate problems in situations where precedents have not been set and procedures not defined.
Effectively communicate with customers and demonstrate understanding, empathy, patience and a positive service focus.
Provide high quality confidential administration support to the team, including, but not limited to, the use of MHSS-specific software, data reporting, clinic preparation, referral management, consumer appointment scheduling, assist with Medicare claiming and fleet car management.
Why work for us?
We offer rewarding career opportunities across a wide range of clinical and non-clinical areas across our health service and pride ourselves on providing a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance.
As a Queensland Health employee, you will benefit from a higher than standard employer contribution to Superannuation of up to 12.75%, access to salary packaging, flexible working arrangements and competitive salary rates with annual incremental increases.
As a Sunshine Coast Health employee, you will receive competitive remuneration and have access to:
- A wellness program;
- Generous superannuation;
- Flexible work arrangements;
- Career training and development; and
- Salary packaging.
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