Mental Health Ambassador, Mental Health Intensive

3 days ago

Sunshine Coast, Australia Queensland Health Full time

Live, work and play on the beautiful Sunshine Coast. Join an expanding Health Service with a culture of innovation, education, training and research, with facilities across the Sunshine Coast including the University Hospital at Birtinya.
This role is focused on the pro-active engagement of patients and visitors to improve the experience of care and to prevent and/or reduce aggressive incidents by employing appropriate verbal de-escalation and intervention strategies through people focused, trauma informed, respectful, empathetic and supportive interactions aimed at promoting a safe environment and the provision of high-quality patient focused safety and security related care.
The Ambassador's role is characterised by respectful, non-judgemental, trauma informed, supportive and people focused interactions.

**Key Responsibilities include**:

- Functioning in accordance with legislation (e.g. Mental Health Act (2016), Guardianship and Administration Act (2011), Aged Care Act (1997) and Disability Act (2014) when undertaking activities as delegated to provide accountable care that is safe and relevant for individuals and groups.
- Continually monitor and actively patrol clinical/nonclinical areas whilst pro-actively engage with patients, visitors, and staff to develop a positive safety culture.
- Create opportunities to enhance patient and family experience by making connections with those and, where possible, alleviating some of the stressors and anxiety through respectful interactions.
- Use supportive verbal techniques and engage staff resources to identify appropriate strategies aimed at the de-escalation of potentially inappropriate, aggressive or violent behaviour.

Why work for us?
As a Sunshine Coast Health employee, you will receive competitive remuneration and have access to: - A wellness program;
- Generous superannuation;
- Flexible work arrangements;
- Career training and development; and
- Salary packaging.

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