Quality & Consumer Engagement Coordinator
7 days ago
**Quality & Consumer Engagement Coordinator**
**Join our team, and our mission.**
We are revolutionising Health Care in our new state-of-the-art Facilities by empowering recovery through a holistic and community integrated Health Care mode**l.**
**About Aegis Health**
Aegis Health offers a competitive rate of pay and benefits including onsite parking. We offer a supportive workplace, with education and training.
**About the Role**
The Quality & Consumer Engagement Coordinator is responsible for the maintenance of the hospital’s incident management system, quality improvement initiatives, audit data collection, and consumer feedback. Ensuring compliance with relevant policies and procedures whilst upholding and promoting Aegis Health’s brand philosophy, values, vision, and mission for both consumers and staff. A key responsibility is leading consumer partnerships in planning, delivering, and evaluating services in line with the NSQHS Partnering with Consumers Standard. The Quality & Consumer Engagement Coordinator is the key point of contact for consumer associated feedback, compliments, and complaints.
**Role Objectives**
- Lead and manage consumer engagement initiatives to align with hospital strategy and NSQHSS Partnering with Consumers Standard.
- Support the hospital’s quality program in accordance with regulatory and accreditation standards.
- Oversee the electronic incident and risk management system, ensuring proper escalation and record accuracy.
- Manage consumer feedback and complaints, including timely service recovery actions.
- Provide guidance on quality and consumer engagement to staff.
- Administer the hospital audit program, promoting continuous improvement based on audit outcomes.
- Develop policies and procedures supporting quality and consumer engagement programs.
- Assist with hospital licensing and accreditation activities.
- Participate in decision-making within the scope of authority and practice.
- Provide secretariat support for NSQHSS Committees.
- Ensure consumer interactions reflect Aegis Health values.
- Compile quality data and KPIs for hospital reporting.
- Encourage and promotes positive consumer feedback across services.
**Requirements of the Role**
**Essential**:
- A seasoned healthcare professional with over 5 years of leadership experience in quality management and consumer engagement.
- Demonstrates expertise in private hospital licensing and accreditation, with in-depth knowledge of the NSQHSS, Mental Health Standards & Guidelines, and LARU requirements.
- Skilled in developing policies and procedures aligned with legislative and regulatory standards.
- Adept at managing electronic incident management systems and proficient in Microsoft Excel.
- Recognized for strong leadership, communication, and interpersonal skills, particularly in diverse and challenging settings.
- Capable of prioritizing workloads, contributing to multidisciplinary teams, and consistently achieving performance targets through solution-focused approaches.
**You will be required to have or able to obtain**:
- Verification of eligibility to work in Australia.
- Identification check validation.
- Police check clearance.
- Working with Children (WWC) check.
**Desirable**:
- Current AHPRA registration
- Consumer engagement associated training
If you embody these qualities and are excited about the opportunity to be part of the innovative Mental Health Care team at Aegis Health, we would love to hear from you.
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