Service Manager

**Primary purpose of the role**

As a Service Manager, you will pay a crucial role in overseeing the delivery of services to young people we support across 3 accommodation facilities in Sutherland to enable them to live well, participate in their community, enjoy a full quality life by achieve their goals and outcomes. You will lead your team to deliver these outcomes while embedding and living our Passion, which is social inclusion for people with disability

**Why join team Achieve?**

At Achieve it’s more than just a job. You have the chance to change lives and bring inclusion to life every day. Our focus is our people; the people we support, and the team we employ, that we value most. We offer a career you can be proud of and a place where you feel safe to be yourself. We invest in our workforce and appreciate the rich diversity they represent of life experience, languages and culture.

Achieve has been providing services to people with disability since the 1950s. Today, we are a registered NDIS provider offering integrated clinical, health, social and disability services in accommodation, community participation, supported employment and support coordination services in the Greater Sydney and in Northern Rivers regions in NSW.

For many of our staff making a real difference to the lives of people with disability and working with a great, supportive teams is its own reward.

We appreciate that, but we want our team to know that we value them so offer benefits such as:

- Salary packaging options and car leasing
- Career and professional development opportunities
- Access to personal and financial counselling for you and your family
- A range of paid leave, paid parental leave and flexible working options
- Support to stay fit and healthy with fitness memberships and access to wellness programs.

**Key Responsibilities**
- Oversee service delivery and the implementation of individual client’s NDIS plan.
- Proactively manage and maintain effective relationships with clients, their families and other supporting stakeholders.
- Drive workforce management and provide effective management and leadership to a group of frontline staff, including motivating, training and supporting staff to deliver exceptional care and support services to clients.
- Ensure compliance with internal policies and procedures as well as regulatory and funding bodies, e.g. NDIS Quality and Safeguard Commission, Department of Community and Justice and Office of the Children Guardian.
- Manage the interactions and reporting requirements of the Department Community & Justice (e.g. weekly reporting, weekly roster, supervised visits)
- Manage quality and safeguarding responsibilities for the site and corresponding clients by ensuring staff meet NDIS practice standards requirements.
- Effectively manage complaints, feedback, incidents, investigations and risks.
- Embeds a culture of continuous improvement, active support and improving practices and culture to protect vulnerable clients from harm.
- Manages employee engagement, morale, wellbeing and promotes a positive employee experience for all staff within the sites.
- Work collaboratively with enabling functions to proactively manage the facilities, assets, financial performance and budget and Work Health and Safety

**About you**
- You are passionate about making a positive impact in the lives of young people with disability.
- Deep understanding of trauma-informed practice and behaviour support and management.
- Experience and understanding of voluntary and statutory out of home care
- Exceptional interpersonal and communication skills with the ability to build rapport and establish positive relationships.
- Empathy, patience and genuine passion for supporting individuals with disabilities.
- Highly organised with the ability to prioritise and manage multiple tasks effectively.
- Relevant tertiary qualifications or equivalent in Disability, Health, Nursing or other related field.
- Minimum 2 years experience in managing services within the disability sector or similar organisation.
- Demonstrated understanding of NDIS, the principles of Active support and human rights-based approach to service delivery.
- Ability to transform the performance and culture in the workplace, with a commitment to client outcomes and a positive employee experience.
- Proficient computer literacy skills, e.g. Microsoft Office, Client Management Systems

**Pre-employment requirements**:
**How to apply**: