Direct Banker

**About the Role**
An exciting permanent opportunity exists to join BOQ Groups' ME Banks team as a Direct Banker.

Support delivery of the ME Business Plan by turning leads into great customer outcomes.

Emphasis is to grow the portfolio and exceed acquisition targets with a focus on proactively managing prospective and existing customers to retain as well as refer business. This is achieved through living the Customer Promises, being quick and easy to deal with, expertly managing quality and risk, and ensuring customers are informed every step of the way.

Coaching will be provided in areas of opportunity to build knowledge and skills to progress within the business. Bankers will continue to drive their own development in areas they or their leader identify to drive continued success.

You will be responsible for the end-to-end lead management process and present appropriate solutions to customer enquiries.

Achieve all customer outcomes with business objectives and customers' best interest top of mind.

Constant communication with internal and external stakeholders is required. Manage your own portfolio in an appropriate manner to ensure customers are contacted post-settlement and beyond.

Work with internal partners within ME to help support a great customer experience.
**About you**
Working for us is fun and fast-paced, and we are seeking a curious team member to take the ME Bank team to where we want to go. Given the nature of the work, we are looking to secure someone with 1-2 years of previous experience as a Direct Banker, along with technically sound knowledge in banking products, credit assessment and lending principles.

Excellent time management with high level and efficient customer service come naturally to you. Yes - you are highly organised and live and breathe all things process efficiency, with a keen eye for detail You keep cool, calm, and collected under pressure and are at your best when you are working towards tight deadlines.
**About Us**
Bank of Queensland Group is a truly unique group of challenger brands with a purpose - to provide a genuine alternative to Australian financial services for customers and employees.

Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal - to build social capital through banking. That’s creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.

BOQ Group’s inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

Since 2021 BOQ Group is recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).

In 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across the BOQ group.
**Our Perks**
- Flexible working arrangements
- Discounted financial products
- Salary sacrificing options
- Paid parental leave with no minimum
- Paid volunteer days
- Purchase annual leave
- Discounted private health insurance plan
- Employee Assistance Program (EAP)
- Access to employee network groups focused on First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers and accessibility
- BOQ Group is a member of Pride in Diversity and a participating organisation in the Australian Workplace Equality Index

**How to Apply**

The Bank of Queensland is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.

If you are successful for a role with the Bank of Queensland, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

Job Reference: BOQ04574