Customer Fleet Support Manager

6 days ago

Welshpool, Australia Komatsu Full time

**The Opportunity**:
You will be supporting and managing the fleet health of all Komatsu equipment with BHPIO. This includes the new and advanced fleet of 930E-5 Electric Drive Trucks and WE1850-3 Electric Wheel Loaders.

In this customer facing role you will be the go-to expert providing technical assistance for the maintenance teams and supporting the customer to resolve issues and optimise equipment performance. Building strong business relationships and rapport with site management and maintenance teams is vital to meet the operational standards set by Komatsu.

Your role is responsible for reporting including HME inspection reports, machine audits, monthly system downloads, and non-compliance. This will also include understanding scheduled machinery downtime and maintenance plans, acting as a conduit between the customer site and Komatsu Management, Service, Technical Support and Parts teams.

**Role Located: 8:6 day shift only, FIFO ex Perth**

**Komatsu benefits**:

- ** Families Policy**:16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits
- ** Financial**:Income Protection Insurance provided through our company superannuation fund
- ** Career**:Recognition, awards, flexibility, further education studies and internal career development
- ** Health**:Corporate discount with Bupa, Total Wellbeing Solution with Telus Health
- ** Travel**: Discounts with Avis, Qantas, Crown, IHG and travel agents
- ** Yearly Bonus**: Potential to receive a yearly bonus

**What we are looking for**:

- Proven experience in a similar site support role
- Strong team player attitude with self-motivation to succeed
- Problem solving and diagnostic skills on hydraulic and electric Komatsu systems
- Effective communication ability with customers at all levels
- Negotiation skills with attention to detail
- Komatsu offers a zero-harm culture in the workplace and competitive remuneration package. We employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Komatsu is endorsed by Work180 and committed to a workplace where women can thrive._

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