Business Operations Manager

5 days ago

Melbourne, Australia Westpac Group Full time

Melbourne CBD location
- Hybrid working arrangements
- Supportive, specialist agile team environment

**How will I help?**

You will be an integral part of the strategic evolution and direction of the Private Wealth service offering and contribute to the success of the distribution business across all relevant metrics.

Working in an agile team with other Business Operations Managers, you will provide specialist support to the Head of Private Wealth, Victoria. As a senior representative on the Victorian Leadership Team, you will partner with the Head of to provide excellence in operational management, risk management and sales leadership support to ensure a consistent benchmark nationally.

You will work in partnership with other Business Operations Managers to develop national recommendations and lead the implementation of action plans to achieve business goals.

Other key responsibilities include managing operating rhythms/disciplines, and communications that support performance, uplifting client customer advocacy and building employee engagement. Your role includes coaching other leaders and team members through the delivery of the change agenda and on operational matters to drive improvement in risk control and maturity.

**What’s in it for me?**

You will build your profile internally and externally with stakeholders and be part of Australia’s most awarded Private Bank. We’ll back you in the development of your career, with internal career prospects and flexible working. You’ll also be backed by a fantastic team of people in a can-do, supportive structure.

**What do I need?**
- Ability to influence and achieve outcomes through relationships and influencing skills
- Integrity and good judgement to drive operational efficiency and sound risk management
- Outstanding planning, organisational and co-ordination skills to manage multiple initiatives concurrently
- Experience in change leadership with demonstrated ability to translate concept into execution
- Exemplary Office 365 (Word, PowerPoint, Excel and OneNote)
- Excellent communication skills
- Ability to self-manage, work autonomously
- Strong analytical skills to support effective decisions
- Strong stakeholder engagement and the gravitas to hold senior stakeholders to account
- A working style that is team oriented and flexible
- Having the resilience and confidence to thrive in a fast paced and ever evolving environment
- Knowledge of Westpac Group reporting systems and customer systems is desirable

**What’s it like to work there?**

We aim to provide one big, supportive team of people who love helping others succeed. Working with us you'll discover new ways of working, and an exciting range of roles to showcase your skills. As an equal opportunity employer, we’re proud to have created a culture where people can be their best, in an environment that values diversity and flexibility. And one where everyone belongs.

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