Payments & Sundry Billing Support Officer

3 days ago

Balcatta, Australia Water Corporation Full time

Shape decisions that will direct & sustain WA’s water sources
- Permanent opportunity with flexible work arrangements - $83,938 + super
- Join our customer billing operations team in Balcatta

**About the role**:
Customer Billing Operations manages our billing and revenue collection services that enable us to deliver sustainable water services to the people of WA. We provide a safe place for our people, positive culture and have a strong commitment to developing and empowering our people to deliver our best performance.

We currently have a vacancy within our Payments and Sundry team which is based in our Balcatta office. Our team is responsible for the collection of over $5M (10M) in revenue daily and covers a variety of functions such as reconciliation, refund requests, payment investigations and sundry billing activities.

If you thrive in a high-volume, transactional role where you interact with our customers daily and are excited to bring your enthusiasm to learn and contribute, we would love to hear from you.

**What the role will offer**:

- Engaging in a diverse range of interactions with our customers.
- Opportunity to increase your skills and knowledge across different streams of work.
- A vibrant, collaborative, and supportive team environment.
- Opportunity to actively contribute to process improvement initiatives.

**Key skills and experience**:

- A high-level attention to detail, accuracy and skill in data entry
- Verifying payment transactions, following up on anomalies, and communicating with relevant departments to address any concerns.
- Resolve issues and ensure that all payments are processed accurately and to strict time constraints.
- Investigations into customer payments through review and analysis of transactions and data to identify discrepancies.
- A commitment to delivering exceptional customer service.
- A proactive problem solver who consistently takes full ownership of tasks.
- You use your initiative to seek a win-win outcome for our customers and our business.
- Experience working in office/admin environment.

**Apply**:If you are interested in the above opportunity, please submit a covering letter and resume that best demonstrates your ability to meet the requirements of the role.

As part of the recruitment process you may be required to complete pre-employment screening which may include a medical, qualification check, police clearance and Australian working rights check.

**Applications close Sunday 22nd June 2025**

**Our commitment to a diverse and inclusive workplace**

Diversity and inclusion are more than words. They guide us on building a thriving workforce that reflects the diversity of our customers and our community.

To read our diversity and inclusion statement, please visit our website

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