Billing Operations Delivery

2711 Billing Operations Delivery - Senior Advisor

• Thrive with a strong sense of purpose as you shape WA's water future.
• 12 month fixed term opportunity based in Balcatta with flexible working options.
• Salary: $115,561 plus Super & Benefits.

About the role

We're currently offering a fantastic opportunity to join our high-performing Customer Billing Operations team as a Senior Advisor for a 12-month period. This dynamic team leads the delivery of impactful business initiatives, improvement projects, and innovative solutions focused on billing and revenue collection.

Who are we?

When you join Water Corporation, you play an important role for the people of WA. Our services are essential for life - everyday, millions of Western Australians rely on us to deliver and manage water across our state.

If you're driven to make a meaningful contribution, you've come to the right place.

Real benefits that matter

• Real flexibility with options to work from home, 9-day fortnight, flexible work hours
• Generous co-contribution superannuation scheme, which offers up to 15.5%. This includes an 11.5% standard employer contribution, plus an additional 2% employer co-contribution that matches your own 2% contribution.

Discover more benefits we offer to support the unique and individual ways our employees live.

What you can expect with this role

• The chance to lead a variety of business assignments and projects—from quick wins to complex, high-impact initiatives—all aimed at enhancing the customer experience.
• Opportunities to analyse and interpret business and performance data to drive meaningful change.
• A focus on reviewing and refining business processes and practices, while ensuring compliance with corporate and regulatory standards.

Your skills and experience

We're looking for someone with strong project management experience and a passion for driving business improvements that enhance customer service and deliver cost efficiencies.

The ideal candidate will be energetic, creative, and results-driven, with:

• A solid understanding of business process analysis and the ability to identify improvement opportunities.
• Excellent interpersonal, negotiation, and stakeholder engagement skills.
• A proactive mindset, with the ability to think creatively and adapt in a fast-paced environment.
• Confidence in presenting data and insights to diverse audiences, along with actionable recommendations.
• Advanced Excel skills, including data extraction, manipulation, and analysis.
• Experience in business improvement or continuous improvement initiatives.
• Proven experience in project and change management.

Sound like a match? Apply today

If you are interested in the above opportunity, please submit a covering letter and resume that best demonstrates your skills and experience as well as your ability to meet the requirements of the role.

Applications close 12th September

As part of the recruitment process you will be required to complete Pre-Employment screening which may include a medical, qualification check police clearance and Australian working rights check.

We reserve the right to withdraw this ad prior to the closing date.

Our commitment to a diverse and inclusive workplace:

Diversity and inclusion are more than words. They guide us on building a thriving workforce that reflects the diversity of our customers and our community.

We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, LGBTQIA+ folks and people from culturally and linguistically diverse backgrounds.

We are committed to ensuring an accessible and inclusive work environment to enable people with disability to participate fully in all aspects of employment.

Applicants with disability who require adjustments, or alternative methods of communication in the recruitment process, can contact a Recruitment Officer at or

To read our diversity and inclusion statement, please visit our website

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