Operations Officer

7 days ago

Brisbane, Australia Great Southern Bank Full time

Great Southern Bank is seeking a new Operations Officer within Customer Operations to join the team on a permanent full-time basis. The Customer Operations team manage all functions relating to Customer Lifecycle and deposit products and their associated payments. You will assist with Term Deposits, Customer Resignations, Customer Onboarding, Customer profile management and Deceased Estate. This hybrid position is based in our Brisbane CBD office with the flexibility to work from home two days per week.

**Your responsibilities**:

- Comprehend and respond to unique customer and internal enquiries via a number of channels including digital and voice
- Manage customers FACTA/CRS requirements in line with regulatory obligations
- Support the growth of the Bank via customer onboarding through our digital platforms and branch network
- Leverage internal and external relationships with relevant stakeholders to drive better customer experiences

**About you**:

- Experience in customer service or financial services industry
- Strong communication and interpersonal skills
- Excellent customer service skills
- Ability to work independently and part of a team
- Professional phone manner with keen attention to detail

**A little bit about us**
For over 75 years, we’ve been putting our customers first, and today we look after the financial needs of more than 380,000 Australians. We have recently changed our name from CUA to Great Southern Bank but we remain customer-owned and firmly focused on helping all Australians own their own homes.

We’re ambitious and as we continue to grow, we are investing significantly in technology, products, and people. We have a culture that's fun, approachable, and supportive - allowing our team members to be their best every day, whether that's at work or at home.

We're hugely excited about the journey ahead and are looking for talented and enthusiastic people who want to be part of a winning customer team. If you are motivated, energetic, and dedicated to helping our customers achieve the great Australian dream, we want to hear from you
- At Great Southern Bank, we’re committed to building a strong, inclusive and diverse workplace, where people feel a sense of belonging, are valued, connected and respected. We value diverse backgrounds, cultures, abilities, ideas and experiences; recognising the benefits they bring to our work, our communities and the way we help our customers. We support and promote an inclusive culture through flexible ways of working, collaboration, fair and equitably decision making that empowers our people to be at their best every day._

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