Service Delivery Officer

Division: Corporate Services- Location: Parramatta, NSW, AU, 2150- Req ID: 70061**Service Delivery Officer**

**Location - Parramatta, Sydney**

**Employment type - Ongoing full-time (1 vacancy)**

**Salary - ($106,025 pa - $117,363 pa), plus employer's contribution to superannuation and annual leave loading**

**Your role**

We are looking for an outstanding individual to join and lead a team of specialists responsible for the product operations of customer centric websites and intranet for the Department of Communities and Justice (DCJ).

In this role, you will ensure that the digital experience roadmap of the department’s websites and intranet is aligned with the organisation’s strategic objectives and NSW Government design standards to deliver customer service excellence.

Reporting to the Senior Service Delivery Officer, Product Operations you’ll assist in the implementation and management of effective service delivery strategies, standards, governance frameworks to support operational maintenance of the DCJ websites and intranet.

**What you’ll do**

The Service Delivery Officer is a key customer support role for managing product operations spanning the department’s websites and intranet across multiple content management systems. The role is the primary customer support gateway responsible for system administration of the content management systems, capability uplift of the content publishers, providing technical advice, managing technical quality assurance, change management and communications, coordinating pipeline of continuous improvement activities and triaging and resolution of websites and intranet issues.

You will communicate, influence, collaborate, and engage with a variety of stakeholders, ranging from technical partners, senior staff, external vendors and program teams to help design and deliver high quality digital services that meet evolving priorities.

The Communications team works collaboratively within Corporate Services to develop strategies, plans and resources that contribute to the department achieving its strategic objectives. The team works across digital and traditional communication channels, including print, social media, online (websites and intranet), events and face-to-face to deliver communication strategy that is aligned with the organisation’s strategic objectives and NSW Government Design Standards.

The Digital Experience team is responsible for managing the DCJ websites and intranet. Through these channels we provide an inclusive, consistent, high-quality digital experience for our clients and customers.

**What we’re looking for**

Someone who is a capable and dedicated professional looking to join a fast-paced environment and has experience in managing competing priorities, working with multiple stakeholders to deliver quality outcomes within tight timeframes. You will bring:

- a positive, results-driven and can-do attitude with experience working in cross-functional, agile delivery teams within a business-as-usual environment.
- demonstrated experience as a service delivery specialist, with a comprehensive understanding of websites and intranet delivery within a business-as-usual environment.
- demonstrated creative problem solving, effective written and verbal communication skills for delivering customer centric digital outcomes.
- strong stakeholder engagement skills to communicate and collaborate with teams across the department to design and deliver appropriate solutions.
- adept skills in service request management, helping the team to improve digital experience of websites and intranet with mínimal information on hand and stringent timeframes.
- mindset to wear different hats and pitch in where needed in a complex and at time ambiguous environment to deliver services within the constraints of time and budget.

Download the role description.

**We do work that really matters.**

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Visit this page to know more about the benefits of working for DCJ.

**Are you ready to join us?**

Select apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 5 pages).

**Applications close **:Friday 18th October 2024 at 11:59pm AEDT.

**Got a question?**

**Inclusion and Diversity lies at the heart of how we recruit.**

We continue to hire great people with a wide variety of skills, experience, and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers, and other diversity groups.

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