Analyst, Mx and Insights

Be part of an innovative team to form Marketing & Engagement strategies
- Hybrid working available beyond the initial training period

**About CCIWA**
CCIWA is an independent, not-for-profit organisation that has been the voice of business for more than 130 years. With more than 8,000 members from across all WA regions and industries, our mission is to make it easier to do business in this state. We want WA to be the best place to live and do business by supporting our businesses to succeed and od this by reaching further across the community to find new ways to positively impact our society.
At CCIWA we choose to be the most contemporary reflection of the community we represent. We choose ideas. We choose action. And we choose great people who want purpose in their lives.

**About the Role**
Reporting to the Manager of Mx & Insights, you will be responsible for establishing and maintaining a Voice of the Customer (VoC) program that synthesises the required member insights to design and deliver an optimised experience for CCIWA members and customers.
You will provide data and insights that informs CCIWA’s content, Marketing, Member experience and engagement strategies, plans and campaigns.
Key tasks include, but are not limited to:

- Capture, reporting, maintenance & automation of member feedback at various points in the member journey to measure, benchmark & improve the Mx
- Support the Mx & Insights Manager to conduct a variety of qual, quant and design research methods
- Analyse member and market insight drawn from cross-research techniques and across organisational boundaries to identify key member pain-points and opportunities
- Provide recommendations to optimise the Mx based on the synthesis and analysis of multiple member data sets and research
- Set up mechanisms that leverage our multiple data sources to discover key events in the member life cycle that provide opportunities for timely, targeted and relevant content and offers to our members and to understand value creation and value destruction across the member journey
- Support the Manager Mx & Insights to draft, implement and maintain protocols for data governance and usage to protect member contact frequency, data privacy and security (in conjunction with Digital & Technology and Member Engagement teams)
- Provide frequent reporting on Member Experience KPIs and projects
- Build strong relationships with key internal stakeholders to integrate MX Insights and principles when creating new initiatives or solving business problems
- Bring data to life by creating compelling visualisations and artefacts that highlight the insights, and by verbally presenting in an engaging and persuasive manner

**About You**
To be successful in this role, you will have:

- demonstrated experience collating data, analysing and presenting findings in a business environment;
- demonstrated experience and competency in use of tools such as Google Analytics, Google Data Studio, Microsoft Dynamics, PowerBI, Facebook, LinkedIn, Twitter;
- exceptional in Excel and/or Google Sheets;
- critical thinking, strong analytical and problem-solving skills;
- the ability to build relationships and influence stakeholders at all levels;
- a high level of initiative with the ability to deal with multiple projects simultaneously; and
- a high level of self-motivation and proactivity, with a high level of attention to detail.

Applicants with the following experience will be highly regarded, but not essential:

- implementing and/or managing a VoC program to collect, analyse and interrogate member data to drive actional insight from multiple data sets captured throughout a member journey; and
- querying large data sources, analysing, and delivering insights using analytical software or techniques (PowerBI, SQL).

**About our Culture**

At CCIWA, we are high performing, diverse people who are talented, supportive, and inclusive. We will work with you to develop your career; ensure you feel supported and have the skills and capabilities you need to succeed at CCIWA and in your whole career.

We strive to be _curious, contemporary, impactful, _and_ respectful_. Throughout our recruitment process, we aim to find someone who fits our values along with the required skills needed to be successful in the role. We welcome change and diversity as it not only strengthens our values but provides innovation and contemporary thinking that is essential for us to be the peak industry body in WA.

**CCIWA Perks**
At CCIWA we have a range of benefits to support our employees which includes:

- Access to free and confidential counselling for employees and their immediate family
- Rest and Relaxation bonus between Christmas and New Year
- Flu Vaccinations
- Health insurance discounts
- Salary Sacrificing, CCIWA has rebateable status
- Competitive salary on offer for the role

**How to apply**
- A cover letter (1-page max)
- An up-to-date CV/resume

**Job Type**: Contract