Customer Insight

14 hours ago

Perth, Australia Western Power Full time

**Customer Insight & Analytics Team Leader**:

- Location: Perth Office - CBD, WA, AU
- 20 Feb 2025

**Customer Insight & Analytics Team Leader - Permanent Full Time / Perth CBD**

We have a permanent opportunity for a Customer Insights Team Leader - join us and drive our customer understanding and help shape business strategies through data-driven insights.

In this role, you will lead a team of analysts, ensuring they deliver high-quality customer insights while fostering a culture of collaboration, innovation, and continuous improvement. Your ability to coach, develop, and inspire a team will be just as critical as our expertise in survey methodologies, data analysis, and business storytelling.

**Your Role in Action**
- Lead, mentor, and develop a team of customer insights analysts, fostering a high-performance team.
- Champion customer-centric decision making across all levels of organisation.
- Design, implement, and manage customer feedback programs, including NPS, corporate reputation and other survey methodologies.
- Leverage technology and automation to optmise survey processes for efficiency and accuracy.
- Manage relationship with third-party research agencies and survey platforms.
- Ensure data security and compliance with relevant regulations in survey execution.
- Act as strategic advisors to marketing, customer experience, customer service teams, translating data into actionable business recommendations
- Provide insights to senior leadership, influencing decision-making with data-driven storytelling

**What Makes You a Great Fit**
- 5+ years of experience in customer insights, market research, or a related field, with at least 2 years in a leadership role
- Expertise in survey design, research methodologies, and data interpretation.
- Strong experience in vendor management, including contract negotiations and performance reviews.
- Ability to define and implement OKRs to measure customer engagement and experience.
- Proficient in survey platforms and analytics tools.
- Excellent stakeholder management skills, with ability to influence and drive action across departments.

By joining Western Power, you will contribute to powering a cleaner energy future. We are dedicated to fostering career development and promoting a healthy work-life balance, empowering you to drive innovation as we develop a network that will serve the Western Australian community for generations. You will also benefit from a range of perks and opportunities, including:

- Over 50% of our employment opportunities are driven by career progression.
- Flexible work arrangements to support part time work, working hours and working from home arrangements.
- The opportunity to purchase up to four weeks of additional leave per year.
- Access to salary packaging, social club activities, and discounted health insurance and gym membership.
- An award-winning employee recognition and benefits programme.
- An innovative team culture that’s enabling the transition to renewable energy and decarbonisation.
- In addition to standard leave, enjoy two wellness leave days each year.
- Access to end-of-trip facilities at our Perth office, perfect for cyclists.
- On-site café available for convenient meals and refreshments throughout the day.

**Applications** **close on 7 March 2025

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