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Team Leader, Technical Member Support
2 weeks ago
Are you ready to lead a team that directly impacts the retirement outcomes of thousands of Australians? UniSuper is seeking a passionate and experienced Team Leader for a maximum term contract position in our Technical Support team, ending on 30th June 2025. _
**About UniSuper**
UniSuper is a place where brilliant thinkers and passionate people come together. As one of Australia’s largest super funds, the work you’ll do with us makes a meaningful difference today and tomorrow for our members, and for you.
UniSuper is a place for people who want to make a difference in their work and the world. As one of Australia's largest super funds you will join an inclusive team of passionate people focused on creating a great retirement outcome for our members.
**The Role**:
**_Why You'll Be Excited About This Role _**
Imagine the opportunity to take on an amazing contract opportunity where you wake up each day knowing that your work truly matters. As our Team Leader in Technical Support, you'll:
- Lead a team of 9 specialists, guiding them to provide exceptional support to our member-facing consultants
- Drive strategic initiatives that enhance both customer and employee experiences
- Develop your leadership skills in a supportive, future-focused environment
- Make a real difference in people's lives by ensuring they receive the best possible retirement advice and support
You'll be at the forefront of implementing our Member & Advice strategy, bringing to life our vision of easy, seamless, and personalised service. Your expertise will shape the way we support our members, making complex superannuation concepts accessible and actionable.
**_What You'll Be Working On _**
In this role, you'll:
- Analyse insights and implement solutions to boost First Contact Resolution and reduce repeat calls
- Lead recruitment efforts to build a high-performing, engaged team
- Collaborate with other leaders to drive systemic improvements and innovation
- Ensure compliance with industry regulations while promoting best practices in customer data protection
**About You**
We're seeking a dynamic leader who is motivated by the positive impact superannuation can provide to people’s lives. You'll have a track record of inspiring teams to deliver exceptional service, along with the technical expertise to guide complex decision-making in a regulated environment.
- Proven experience leading and developing teams in a customer support or call centre setting
- Experience working in a highly regulated environment, with superannuation or financial services background highly regarded
- A talent for analysing data and implementing solutions to enhance service delivery and efficiency
- Excellent communication skills, with the ability to influence stakeholders at all levels
- A commitment to fostering a culture of innovation, collaboration, and continuous improvement
**The UniSuper Way**
UniSuper believes that the best way to achieve great things is when we come together and collaborate. Therefore, we ask you to be able to commit to 60% of your time in office.
UniSuper is proud of our culture and benefits, which empower our people to achieve their full potential, thrive, and grow their career with us. These include:
- 3 days over Christmas and 3 days 'Community, Culture & Wellbeing' leave (accumulated)
- Access to amazing lunch & learn session including with external experts
- An inclusive environment that celebrates diversity and encourages you to bring your whole self to work.
**Look Forward. Think Great.
