Member Experience Service Team Leader

3 weeks ago

Melbourne, Victoria, Australia Buscojobs Full time

Join to apply for the Member Experience Service Team Leader role at GMHBA Limited

1 day ago Be among the first 25 applicants

Join to apply for the Member Experience Service Team Leader role at GMHBA Limited

Remarkable people; remarkable career.

Are you ready to rediscover remarkable and make a positive impact on people's lives? At GMHBA, every day brings an opportunity to empower and support communities to live well. Join us to be part of something meaningful and discover the remarkable benefits of working at GMHBA.

Introduction :

GMHBA takes pride in being an Australian not-for-profit health insurance and healthcare company that truly values its members. For a rewarding 90 years, we've been dedicated to serving the community and as a result have become one of Australia's leading regionally based private health insurers. We live and breathe exceptional care and are dedicated to making GMHBA a remarkable place to work. We value building connections, embrace individuality, and maintain a supportive, performing culture. GMHBA offers a flexible workplace, a community-focused culture, and a great regional lifestyle.

Description :

At GMHBA, we put our members first and empower our people to do the same. We're looking for a dynamic leader to guide our Member Experience Advisors, driving exceptional service and operational excellence.

If you're passionate about coaching teams, solving problems, and making an impact, this is your chance to shine

What You'll Do :

  1. Drive team accountability and high-quality customer interactions
  2. Manage operational targets and workflow priorities
  3. Provide regular coaching and development opportunities
  4. Collaborate with multiple teams and stakeholders to enhance service delivery
  5. Support compliance, risk management, and business improvement initiatives

Skills and Experiences :

What You Bring :

  • Operational experience leading and supervising small to medium teams in a service or contact centre environment
  • Experience in private health insurance or related sectors such as banking, general insurance, member-based organizations, or non-profits, with knowledge of back-office operations, systems, and technical processes
  • Strong understanding of call centre operations, performance metrics, and related technology
  • Excellent leadership, coaching, communication, and problem-solving skills

Ready to make a difference? Apply today and be part of a team that cares

If you believe you would be a great fit but don't quite tick all the boxes, we encourage you to apply.

Let's get started.

Submit your application online today. Applications close Friday, 8th August 2026.

If you have any questions about this position or the recruitment process, please reach out to the careers team at GMHBA.

At GMHBA, we value a diverse and inclusive culture. We are committed to creating a workplace where every single person feels valued and can be their true, authentic selves. It allows us to be more reflective of our community, have a range of perspectives, and better support our customers, members, and patients. We encourage candidates with diverse backgrounds, experiences, perspectives, and beliefs to apply for this role.

In submitting an application, you agree that you have read and accepted the terms and conditions of our recruitment privacy statement: gmhba.com.au/privacy.

Seniority level: Not Applicable

Employment type: Full-time

Job function: Business Development and Sales

Industries: Insurance

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