Customer Service Agent

**About the role**:
We are currently seeking a dedicated and proactive full time team member to join our Brisbane city team Also, you may be required to work at our other locations within reasonable distance.

Reporting to the Station Manager this role plays a critical part in ensuring excellent sales and customer service for our clients whilst being dedicated to the growing success of the location.

**Some of the key responsibilities include**:

- Opening and closing car rental contracts
- Making reservations and checking vehicles in and out as based on customer needs and in accordance with business excellence standards
- Processing of Rental Agreements, accident and damage reports
- Monitoring, tracking and organising fleet availability on a daily basis
- Good conflict resolutions skills
- Providing outstanding customer service to our valued customers
- Detailing vehicles, refuelling, and ferrying vehicles between locations
- Cleaning vehicles to ensure Europcar quality assurance standards are achieved
- Checking the vehicles for roadworthiness and ensuring appropriate oil levels and tyre pressure is consistently maintained
- Checking for any chips on the windscreens and checking for any panel damage or any other general wear and tear on the vehicle

**To be considered, you should posses**:

- Excellent communication skills, a positive attitude and ability to engage in verbal interaction with customers
- Professional presentation skills
- Computer literacy skills required
- Previous experience in customer service, retail or sales
- The ability to work alone and as part of a team
- Flexibility to work on a rotating shift roster - 7 day shift work including weekends and public holidays
- A full and current Australian driver’s licence
- Current and ongoing Australian work rights
- Applicants must be willing to provide evidence of vaccination or medical exemption, if it applies.
- Staff discounts (including Accor hotel discounts after 12 months of service)
- Generous shift loadings
- Eligibility to participate in an incentive scheme
- Company uniform
- Discounted car rental - great discounts for staff, family and friends
- Global brand and great culture, working with an energetic, supportive and high performing team
- Access to Employee Assistance Program
- Free premium subscription and unlimited access to the Calm app - the #1 app for mental fitness

**About Europcar Mobility Group**

Europcar Mobility Group is a major player in mobility markets. Its purpose is to offer attractive alternatives to vehicle ownership, in a responsible and sustainable manner.

With this in mind, the Group offers a wide range of car and van rental services - be it for a few hours, a few days, a week, a month or more - with a fleet equipped with the latest engines, and which will be increasingly "green" in the years to come.

Customers’ satisfaction is at the heart of the Group’s ambition and that of its employees. It also fuels the ongoing development of new offerings in the Group's three business lines - Professional, Leisure and Proximity - which respond to the specific needs and use cases of both businesses and individuals.

The Group’s 4 major brands are: Europcar® - the European leader of car rental and light commercial vehicle rental, Goldcar® - the lowcost carrental Leader in Europe, InterRent® - ‘mid-tier’ car rental and Ubeeqo® - one of the European leaders of roundtrip car-sharing (BtoB, BtoC). Europcar Mobility Group delivers its mobility solutions worldwide through an extensive network in over 140 countries (including wholly owned subsidiaries - 18 in Europe, 1 in the USA, 2 in Australia and New Zealand - completed by franchises and partners).

Applicants must be willing to provide evidence of their COVID-19 vaccination, or their medical exemption if applicable.

**Salary**: $24.00 - $25.00 per hour

**Benefits**:

- Employee discount
- Referral program

Schedule:

- 8 hour shift

Supplemental pay types:

- Performance bonus