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Customer Engagement Officer

3 weeks ago

Sydney, Australia Credit Finance Australia Full time

A new round of opportunities has arisen for Customer Engagement Officer to join our Team. Become part of a dynamic and forward-thinking organization that promotes growth and professional development from within.

With our eyes on the future, we're investing in new ideas, partnerships and infrastructure - renewing and expanding our portfolio of sources and products to make them more sustainable, reliable for our customers. By being part of our story, you will play an important role in helping Credit Finance to a cleaner and more connected tomorrow.

We are vibrant, innovative, helpful, and always focused on one thing: our customers. Working as part of our team means putting our customers / investors at heart. We genuinely connect and empathize with every person, which means we find the right services. It also means we can evolve and adapt to meet their ever-changing needs.
You will have all the support you need to set you up for success, from your team leaders to the Senior Leadership Team. When you Work at Credit Finance, your safety and that of your colleagues is our number one priority.

About the role

An exciting fast paced role, this is an excellent career opportunity for an highly organized person with fast and accurate data entry skills. You will work within a collaborative team environment, to provide high quality and exceptional customer service and complete administrative tasks.
About the person
To be successful in one of these roles, you will have:

- a strong focus on customer experience and previous roles that support this
- excellent verbal and written communication skills
- excellent phone manner
- ability to work in a fast-paced team environment
- attention to detail
- analytical skills
- Resilience
- computer literacy
- strong values, and friendly and empathetic nature

You will need to be customer focused, reliable, flexible and work well under pressure. Experience in procedures would be highly advantageous.

**Job Types**: Full-time, Part-time
Part-time hours: 25 per week

Pay: $46,368.89 - $105,653.57 per year

**Benefits**:

- Health insurance
- Life insurance
- Professional development assistance
- Work from home

Schedule:

- Day shift
- Flexible hours
- Shift work

Supplementary Pay:

- Commission
- Overtime pay
- Performance bonus

COVID-19 considerations:
Compulsory

**Experience**:

- Customer service: 1 year (preferred)

Work Authorisation:

- Australia (preferred)