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Team Member, Payments Team
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**Team Member - 38518**
**Full-time Permanent**
**Location - Sydney, Parramatta**
**How will I Help?**
Westpac Group is made up of Australia’s most recognised financial services brands, including Westpac, St George, Bank of Melbourne, BankSA, BT Financial Group and RAMS. When you join Westpac Group, you will become part of one team striving to reach our vision to be one of the world’s great service companies. We support and encourage career growth whilst offering access to award-winning development programs, and work flexibility.
**Key Responsibilities**:
- Assisting internal and external customers across several customer segments supporting OSKO, international payments and investigations
- Investigating Day 2 outstanding items across the PSO business which includes being the central source of information for all international payments that have been sent or received which require investigation for multiple reasons.
- Servicing customers through inbound and outbound calls for both internal and external customers
- Managing customer complaints in line with Westpac group standards
**What’s in it for me?**
You’ll play a significant part of the future of a business that has been around for 200 years. Our purpose is creating better futures together. So, we’ll back you in the development of your career, internal career prospects, and flexible working. You’ll also keep learning to grown, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.
**What do I need?**
- Exceptional customer service skills; able to stay calm in complex situations and handle it in a professional manner
- Great communication skills - both written and verbal to provide a high standard of phone etiquette and build strong stakeholder relationships
- Able to take initiate and thrive in challenges
- Flexible as overtime and occasional weekend work will be required; rotational roster from 9am to 6pm Monday to Friday and a late shift 11.30am - 8.30pm
**What’s it like to work there?**
We aim to provide one big, supportive team to help us achieve our purpose of creating better futures together. As an equal opportunity employer, we’re proud to have created a culture and work environment that values diversity and flexibility - and champions inclusion.
**How do I Apply?**
The health and wellbeing of our employees is our top priority. We’ve developed clear standards to ensure our people are confident, safe and healthy whether they’re working from a Westpac Group site or working from home. These are based on expert medical advice and Safe Work Australia guidelines.
**Do you need reasonable adjustments during the recruitment process?
