Team Member

5 days ago

Parramatta, Australia Westpac Group Full time

Create your best future at Westpac as a **Team Member**.

**What’s the role?**

As the Team Member in Payments, your new role will focus on supporting our internal and external customers with international payments and investigations.

**Responsibilities include**:

- Investigating outstanding items, including international payments that have been sent or received and require further investigation
- Handling inbound and outbound calls for both internal and external customers in a timely and efficient manner
- Managing customer complaints
- Providing information to support the investigation and decisioning of outstanding payment issues and compensation
- Maintaining current knowledge of changing processes introduced by external and internal clients

**What do I need?**
- Strong product knowledge and expertise in SWIFT formatting
- Understanding of Privacy and Risk compliance
- Strong verbal and written communication skills
- Ability to quickly learn new systems and processes
- Excellent time management and the ability to prioritise tasks effectively
- Attention to detail and the ability to handle confidential information with discretion
- Banking/Finance services knowledge and experience desirable

**_This role includes specific shifts we need to cover: 9am to 6pm Monday to Friday and a late shift 11.30am - 8.30pm, and also required is a rotational overtime shift on a weekend of 9am to 10am for exception monitoring. (this is needed approx. 1 week in four). These shifts can be completed from home. _**

**Why join us?**

We’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:

- Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates
- Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
- Tailored learning and development opportunities to help your grow your career within the bank.
- Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives.

**Create your future today**

To get started, simply click on the APPLY or APPLY NOW button

We’re all about creating a supportive and inclusive community. We welcome everyone - no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the _"People with Disability and/or needing Accessibility Requirements" _page on our website.

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