Team Member, Payments Team

4 days ago

Parramatta, Australia Westpac Group Full time

**How will I Help?**
As a Team Member in the Payments Service Operations (PSO) unit, you will be responsible for assisting our internal and external customers across a number of customer segments supporting International payments and investigations. This role includes the investigation of Day 2 outstanding items across the PSO business which includes being the central source of information for all International payments that have been sent or received which require investigation for multiple reasons.

The Team Member will be skilled in both product knowledge and SWIFT formatting, as well as have the ability to use the various systems which support Payment processing, investigations and customer service across the Westpac group.

There is also servicing component within this role which consists of inbound and outbound calls for both internal and external customers as well as managing customer complaints in line with the Westpac group standards.

**What’s in it for me?**
You’ll play a significant part of the future of a business that has been around for 200 years. Our purpose is helping Australians succeed. So we’ll back you in the development of your career, internal career prospects, and flexible working. You’ll also keep learning to grown, backed by a fantastic team of people with a can-do, supportive structure.

**What do I need?**

Previous experience within the International and Domestic payments and Investigations sector will be highly regarded.

**What is it like to work there?**
We aim to provide one big, supportive team of people who love helping others succeed. Working with us you'll discover new ways of working, and an exciting range of roles to showcase your skills. As an equal opportunity employer, we’re proud to have created a culture where people can be their best, in an environment that values diversity and flexibility. And one where everyone belongs.

**How do I Apply?**- The health and wellbeing of our employees is our top priority. We’ve developed clear standards to ensure our people are confident, safe and healthy whether they’re working from a Westpac Group site or working from home. These are based on expert medical advice and Safe Work Australia guidelines.Our people are our highest priority, and we are committed to placing our redeployees in available roles before we review other applicants._

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