SAP Support Analyst

**Work options**: Hybrid
- Functional role with support from a collaborative team and leader
- Variety of scope in work and opportunity to make a real business impact
- Office based in Clayton with hybrid/flexible work options

**Our company**:
We help our consumers to imagine and create better places and spaces in which to live and work. DuluxGroup's origins date back to 1918, with its original heritage in decorative paint for Australian and New Zealand homes. Headquartered at Clayton in Victoria, DuluxGroup operates 22 main manufacturing sites, more than a dozen distribution centres and more than 100 company owned trade stores as part of an extensive supply chain across Australia, New Zealand, Papua New Guinea, as well as Asia, the UK and Europe. Our Supply Chain is the heart of our success and is driven by our passionate, innovative people.

**Your role**:
**Key Responsibilities**:

- Promote safety and compliance across IT and supply chain systems through leadership
- Monitor and manage SAP support tickets via tools like ServiceNow,
- Monitor system performance and scheduled jobs (e.g., batch jobs, IDocs).
- Perform routine checks to ensure data integrity and system health.
- Identify, propose, and implement system enhancements to improve business processes.
- Act as a key contact for troubleshooting and support, while upskilling users and sharing expertise across IT and business teams.
- Make minor configuration changes based on business requirements.
- Test and validate changes in development and QA environments before production deployment.
- Collaborate with architecture teams to deliver feasibility studies and design scalable solutions
- Lead project activities across production planning, Quality management, materials management, and shaping best practice approaches
- Manage system upgrades and product updates, ensuring smooth implementation and mínimal disruption

**Benefits**
- Stay active anytime, anywhere through our partnership with Fitness Passport and get unlimited, discounted access for you and your family to a wide range of gyms and pools across Australia
- Enjoy comprehensive, holistic health and well-being support, including our Wellbeing Hub and full EAP support
- Let us cover the gap for you, employees with private health insurance extras cover can claim up to $1000 out of pocket gap costs annually
- Give back to the communities in which we live and work, with our “Community Action Day” and other programs
- Market leading Learning and Development initiatives and genuine career pathways to accelerate your growth
- 20 weeks paid parental leave (primary carers) and 2 weeks paid partner leave available from the first day you start working with us.
- Feel truly valued through our employee recognition programs
- Enjoy generous discounts on DuluxGroup products and through our corporate partnerships

**Skills & Experience**
- Minimum of 8 years of SAP experience designing, configuring and specifying changes in SAP Production Planning (PP), Quality Management (QM), Manufacturing execution system (MES) integration and Materials Management (MM)
- The ability to understand business processes and how to translate these into system solutions is essential.
- Excellent verbal and written communication skills that are targeted at the right audience.
- Demonstrated experience working within various project management methodologies and providing the required documentation each calls for.

**Imagine a better place**

At DuluxGroup, we believe in the power to 'Imagine a better place', and we want you to be a part of it

You'll work with over 50 iconic, trusted household brands with a 100+ year history, have the stability of working for a global company and your work will have a real impact. Join us and be part of our growth trajectory as we continue to expand our business globally and innovate in our industry.

At DuluxGroup, we foster a culture of inclusion, diversity, and flexibility. We care about your wellbeing, and we prioritise your safety in everything we do. You'll work alongside people who value your unique perspectives and contributions.

If you're ready to join a compassionate and collaborative workplace, your opportunity starts here.

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