Administration Assistant

2 days ago

Southport, Australia Lives Lived Well Full time

**ABOUT US**

**headspace**provides mental health support to young people aged 12 - 25, with a range of services available for young people, including experiencing, or at risk of developing psychosis. All of our services are driven by person centred care, with a strong focus on functional recovery, youth specific interventions and support from peers who have experienced the same or similar challenges.

headspace is operated by Lives Lived Well, a progressive, for purpose organisation, delivering leading edge clinical services aimed at supporting people to live their lives well.

**ABOUT THE ROLE**

We are looking for a passionate and dedicated **Administration Assistant**who will be the first point of contact for clients and their families. You will support a smooth transition through the service and provide administrative support across all teams and providers.

**In addition, you will**:

- Manage the switchboard including answering and/or re-direct inquiries as appropriate.
- Greeting clients / family / carers for appointments.
- Assist in maintaining client accounts by collecting, recording and updating personal and Medicare information.
- Assist in the management of client appointments.
- Process bulk billing claims to Medicare.
- Provide Administration support to other staff and clinicians.Complete database management and various medical software.

In this, ongoing, full time role, you will be working 5 days per week based between headspace Southport and Upper Coomera.

**ABOUT YOU**

You are an engaging individual with the ability to connect with clients who are navigating mental health challenges and difficult life experiences. You can work both autonomously and collaboratively within a team.

**Additionally, you will also possess the following skills and experience**:

- Previous experience in medical reception which includes Medicare billing and batching is essential.
- Knowledge and understanding of the health and welfare issues affecting young people.
- Ability to communicate effectively with all people including young people, their families/carers, the public and staff.
- You can work independently and as part of a multidisciplinary team.
- Demonstrated ability to maintain confidentiality.
- You are reliable and have excellent time management and prioritisation skills.You’ll self-care - this role can be challenging and it’s important to us that you are at your best, to do your best.
- **What matters most is that you’ll live and breathe our values, which means**:

- You are humble, human, and full of hope.
- You show up and share.
- You ask: Why not? And what’s next?You leave a positive wake.

**And while you support others, we’ll support you with some great benefits including**:

- Learning opportunities - a comprehensive induction program and ongoing capability development.
- An extra five paid leave days per year to support your wellbeing and work-life balance.
- An employee assistance program (EAP) for you and your family, including emotional, psychological, financial counselling and wellbeing services.
- Be a part of a passionate and driven multidisciplinary team.Fitness Passport membership access to a wide range of gyms, pools, and fitness and leisure centres across Australia, at a discounted rate.

**Are you ready to imagine the possibilities? Here’s how to apply.**

**Applications close: Friday, 19th September 2025

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