Return Centre Manager

Techtronic Industries (TTI) is a global organisation, a world-class leader in quality consumer and professional products marketed to the home improvement and construction industries. The TTI brands like RYOBI, AEG, VAX and many other are recognised worldwide for their deep heritage, superior quality, outstanding performance and compelling innovation.

Through an ongoing company-wide commitment to cordless technology, innovation and strong customer partnerships, TTI consistently delivers exciting new products that enhance customer satisfaction and productivity. We are committed to ensuring our people have a great experience at TTI, so in addition to an exciting and challenging role we also provide:
**Lifestyle**: Hybrid working model to support flexibility.

**Personal Development**: Access to Linked In Learning and professional development programs.

**Health &Wellbeing**: Paid Parental Leave and Employee Assistance Program.

**Discounts &Perks**: Generous discounts on company products.

**Socia**l: Recognition programs and social events to celebrate our team’s achievements

**About The Role**

We have an exciting opportunity for a Central Returns Centre Manager to oversee the operations of the central return centre and refurbishment area for the Consumer side of our business including brands such as Ryobi, AEG and floor care. The main focus of this role will be to ensure the management of quality inspection is completed in accordance with documented processes escalating quality related issues to relevant stakeholders for further analysis.

Based at our Offices in Dandenong South this is an onsite, hands-on role.

**Reporting directly to the Consumer Aftersales Manager your key duties will include**:

- Oversee and manage the daily duties of up to 10 staff including tool inspectors/warehouse assistants, providing updated training and guidance as required.
- Manage the material movement between the reverse logistics stakeholder TIC group.
- Co-ordinate and manage the material movement to Envirostream for recycling.
- Complete forecasting and analysis for inbound material inspection from TIC group and Bunnings.
- Liaise with Senior Quality and Compliance Manager to ensure relationship management with Bunnings and TIC Group.
- Monitor rejection rates and complete weekly/monthly reporting.
- Maintain the quality and CRC databases, to ensure adherence to internal quality standards
- Attend product training to keep up to date with current product information.
- Develop skill set of tool inspectors.
- Manage the expansion phase of the CRC to best practice with the TTI group.

**About YOU**

Ideally you will be a strong people manager with a technical/mechanical aptitude who has a proven track record in managing teams, you enjoy training and developing your staff and creating a positive work culture In addition you will have the following skills/experience:

- Demonstrated ability to enhance team performance through leadership, development, and empowerment.
- A background in workshop management or manufacturing would be highly advantageous.
- Experience in management of warehouse management, reverse logistics, operations, and systems.
- Strong communication skills - the ability to communicate with all levels of the organisation.
- Must be proactive with the ability to think ahead, be a team player, and be focused on meeting deadlines.
- Demonstrated participation in project environments/ projects.
- Demonstrated experience in developing and implementing continuous business improvement initiatives.
- Proficiency in PowerPoint, Word, and Excel

**If you fit the above attributes and are excited at the prospect of joining a successful organisation, then APPLY NOW