Contact Centre Service Support

4 days ago


Dandenong, Australia Talent International Full time

**Job Details**:
**Location**

Dandenong

**Salary**

AU$42.54 - AU$44 per hour

**Job Type**

Full Time

**Ref**

BBBH95631_1667965868

**Contact**

Liam Lasslett

**Posted**

about 3 hours ago

**The opportunity**

Our client is a community focused federal government agency. They have an exciting opportunity available for a **Contact Centre Service Support Officer** to assist the National Contact Centre (NCC) branch in frontline Service Delivery

12-month initial Labour Hire contract with the opportunity to extend. APS4 level role paying an hourly rate of $42.54 + Superannuation, to be based out of **Geelong or Dandenong**, including 2 days working from home each week, with the remaining 3 on site.

**The role**

The position will provide operational and administrative support that is informed and directed by sound knowledge in areas and may undertake some research and analysis activities.

**Your responsibilities will include**:

- Distributing communication pieces relating to work in the NCC and managing feedback
- Undertaking data entry, reporting and maintaining registers
- Publishing and maintaining the internal NCC intranet site
- Creating simple scripting and work instructions for NCC staff
- Coordinating corporate support functions, administration and onboarding of contractors involved in channel management

**About you**
- ** Australian citizenship is a requirement to be eligible for this position**:

- Highly organised
- Strong written and verbal communication
- Previous experience in a contact centre environment
- Background in Government or Disability highly advantageous

**APPLY**

Submit your resume, or for further information please contact



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