General Manager

**Additional Information**
**Job Number**25023154
**Job Category**Property Leadership
**Location**Moxy Sydney Airport, 56 Baxter Road, Mascot, New South Wales, Australia, 2020
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Management

**JOB SUMMARY**

The Moxy Captain has a DEEP CONNECTION to the target guest and the brand’s core values - thoughtful, fun and spirited. He/She understands and resonates with what Moxy is all about. The Captain has the basics covered - metrics are met, money is counted, and reports are run - but focuses his/her energy on bringing the Moxy experience to life for every guest and every Crew Member. This role is responsible for setting up an environment where guests can serve themselves in a thoughtful, intuitive manner. This includes everything from check-in and greeting, to the vibe in The Now (lobby), the drinks served at the bar, Rockstar service delivery from Crew Members, the efficiency of check-out, and every step and interaction in between. The Captain is RESPONSIBLE FOR THE SOUL OF THE HOTEL and to do that he/she verifies that the sensory experience is as it should be, from music to lighting and scent. This role BUILDS RELATIONSHIPS in the community and brings exciting events to The Now. The Captain constructs a property atmosphere so guests feel like they are seamlessly moving through the hotel rather than just checking in and out. He/she drives revenue through a distinctive approach to beverage and food offering and promotion. He/She uses their passion for the brand, their personality, and their ability to draw a crowd of loyal followers to create unique guest experiences in a vibrant environment. Captains are up and on their feet for most of the day, mingling, and creating a BUZZY ATMOSPHERE in the hotel, while maintaining a smooth operation behind the scenes to validate that the business is in order. Oh, and guess what? All of the Captain’s drive and know-how ultimately produces a hotel that is as profitable as it is fun - because that is what Moxy is all about.

**CANDIDATE PROFILE**

**Required**
- 10+ years of progressive experience in hotel industry preferred and prior GM / HM / EAM experience in similar size hotels.
- Excellent food & beverage, event management, rooms operations, revenue management, human resources and quality assurance skills, including experience with strategic planning, budgeting, negotiating and interpreting contracts, SOPs, and project management
- Demonstrated ability to operate in a matrix organization and leverage centralized organizational resources
- Ability to independently manage multiple projects simultaneously.
- Demonstrated ability to deliver results in adverse conditions when faced with complexity and ambiguity
- Experience evaluating business trends and risks and successfully developing/implementing new business programs and strategies that enhance multi-unit business performance while mitigating business concerns
- Track record of creating positive and influential owner relationships

**Preferred skills and knowledge**
- Ability to creatively execute against strategy and drive results; can create unique guest experiences and maximize revenue within the brand framework
- Strong organization skills
- Financial management and analytical skills e.g., ability to analyze P&L statements, develop operating budgets, forecasting, and capital expenditure planning
- Ability to evaluate business trends, determine applicability, and modify business strategies accordingly
- Ability to manage customer preference, loyalty, and engagement
- Ability to take constructive action without relying on directions from others
- Ability to network and build relationships to grow the business
- Strong problem-solving skills; encourages new innovative solutions when appropriate
- Strong communication skills (verbal, listening, writing, presentation)
- Effective influence, consensus building, and negotiation skills
- Ability to effectively manage and support change
- Strong associate relations and customer relations skills
- Proven success in talent management and manpower decisions

**Education and professional certification**
- Bachelor’s degree in related area, or equivalent relevant experience

**JOB SPECIFIC TASKS**

**Managing Moxy Operations and Department Budgets**
- Verifies that brand-specific service programs are in place and executed against.
- Provides timely feedback to management and hourly associates on service and operational standards, including feedback on even the smallest service and operational details.
- Manages the flow of labor between departments to achieve profitability goals and stay within staff budget guidelines.
- Creates and supports clear lines of responsibility, including coverage and oversight throughout the day.
- Helps hotel team prepare for QA audits (i.e., daily and pre-visit activities).
- Reviews and follows-up on property Guest Voice scores and other social media travel site (e.g., Trip Advisor) commen