Night Manager

4 days ago

Mascot, Australia The Branksome Hotel & Residences Full time

The Branksome Hotel & Residences (TBHR), situated within walking distance of Mascot Station and the Domestic airport, provides luxury serviced apartments for short or long stay guests. At the TBHR we pride ourselves on professionalism and high levels of service. This is reflected in our 4 ½ stars rating in Tripadvisor and Google review.

CNBC has ranked the Best Hotels for Business Travelers 2022 and has awarded The Branksome Hotel & Residences with the Best Hotel overall for Business Travelers in whole of Australia. This rating was conducted through the market and consumer data firm Statista.

We are currently seeking a motivated individual to join our team as Night Manager. This is a full-time position based in Mascot, NSW.

Reporting to the Front Office Manager, the Night Manager will work closely with the night team ensuring the smooth and effective operations of the front office department with particular focus on night audit and end of day procedures.

The Night Manager will have a high level of guest contact providing welcoming, professional, courteous service, as well as the generation of report and supporting front office administration. Accuracy in all paperwork is essential so a mixture of computer literacy and interpersonal skill are essential.
- Have a minimum of one year experience in a similar role, preferably within a 4 or 5- star environment
- Have experience using Opera PMS
- Be proficient using Microsoft Excel
- High level of computer literacy
- Strong administrative and problem-solving skills.
- Ability to work under pressure in a fast-paced environment.
- Strong drive to deliver exceptional customer service
- Excellent communication skills
- Understanding of Work Health and Safety requirements and compliance including duty of care
- Hold valid RSA and First Aid Certificates
- Commitment to work on a rotating roster involving night shifts, overnights, weekends and public holidays.
- Have full work rights to work in Australia

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