Switchboard Operator/junior Receptionist

2 weeks ago

North Adelaide, Australia Orthopaedics SA Full time

**About Orthopaedics SA**:
Orthopaedics SA is the largest private orthopaedic group in South Australia, renowned for its team of 23 specialists dedicated to providing expert medical care. Our organization is supported by committed administration, nursing, and management professionals, all working together in a values-driven, collaborative, and commercially astute environment to deliver premium patient care and promote staff growth.

**The Role**:
Join our team as a Switchboard Operator/Junior Receptionist at Orthopaedics SA, where you will be essential in managing our busy switchboard system and front desk reception at our North Adelaide location. Your role will ensure effective communication throughout the organization and provide a welcoming environment for our patients and visitors.

**Responsibilities**:

- Operate and manage a busy switchboard, efficiently handling, triaging, and directing incoming and outgoing calls.
- Greet and assist patients and visitors, providing a high level of customer service and maintaining a professional front desk.
- Provide accurate information both over the phone and in person, ensuring queries are directed to the appropriate departments.
- Manage messages and communications with precision, ensuring all interactions are logged and addressed promptly.
- Support administrative tasks such as scheduling appointments and maintaining patient records.

**Key Attributes**:

- Strong capability to manage high-volume telephone interactions and front desk responsibilities with professionalism and courtesy.
- Excellent communication and interpersonal skills, able to provide clear and concise information and assistance.
- Flexible and adaptable, capable of maintaining high standards of service under pressure.

**Skills and Experience**:

- Essential: Proven experience in a high-volume call handling and reception environment.
- Essential: Demonstrated ability to quickly and accurately triage calls and manage reception duties in a busy setting.

**Job Summary**:
Grow your career at Orthopaedics SA, where your role as a Switchboard Operator/Junior Receptionist is key to our mission of delivering premium healthcare. This position offers a unique opportunity to enhance communication efficiency and patient satisfaction within a leading healthcare environment.

**Application Process**:
Pay: $32.50 - $33.80 per hour

**Benefits**:

- Referral program
- Salary packaging

Schedule:

- 8 hour shift

Supplementary Pay:

- Overtime pay
- Performance bonus

Work Authorisation:

- Australia (required)

Work Location: In person

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