Business Support Manager

5 days ago

Sydney, Australia ANZ Banking Group Full time

**Req ID**: 94051
**Department**: AR Broker Distribution
**Division**: Australia Retail
**Location**: Sydney
About Us
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
About the Role
Business Support Managers are required to develop effective working relationships with Brokers, associated business staff and internal stakeholders across the Home Loan value chain.
Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.
**Role Type**: Permanent/Full Time
**Role Location**: 242 Pitt Street, Sydney NSW
What will your day look like?
**As a Business Support Manager, you are responsible for**:
Proactive relationship building with associated Broker support staff (e.g. loan administrators), including offshore stakeholders supporting the end-to-end processing of home loans on behalf of Brokers.
Build and maintain effective business partnerships with key internal stakeholders including CSO and ABN teams that support the end-to-end home loan proposition for Brokers.
Support the effective use of available data and reporting to draw insights and inform sales strategies from a portfolio level through to the individual Broker level.
Conduct targeted education and training with aligned Broker portfolio and Aggregator group(s), in line with agreed channel standards.
Ensure adherence to ANZ polices, processes and external regulatory requirements as applicable.
What will you bring?
To grow and be successful in this role, you will ideally bring the following:
Customer focus and relationship building skills, including effective rapport building.
Strong communication (listening, verbal and written) and problem-solving skills.
Strong organisation, multi-tasking and time management skills.
**Analytical skills**: ability to collect and analyse data and information to develop sales strategies.
**Credit analysis**: ability to assess a customer's ability to fulfill their credit obligations, considering both qualitative and quantitative factors such as character, capital, capacity to repay, collateral (security) and conditions (the 5Cs of credit).
Goal driven with experience working towards developed plans and targets.
You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
So why join us?
From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.
But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.
We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
Job Posting End Date
19/05/2025, 11.59pm, (Melbourne Australia)

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