Aso6 - Business and Customer Support Team Leader - Family Day Care Programs

2 days ago

Adelaide, Australia SA Government -DEPARTMENT FOR EDUCATION Full time

**Department for Education**
**Job reference**: 699759
**Location**: 5000 - ADELAIDE
**Job status**: Short Term Contract
**Eligibility**: Open to Everyone

**Why work with us**

Every child and young person deserves a great education.

We have a strategy that aims to unlock every child’s potential now and into the future, one that in partnership with learners, students, parents and the wider South Australian community will build a world-leading public education system. One that is equitable and prioritises learning and wellbeing.

Together we will make our education system the best it can be.

When our children and young people thrive, so do our communities and our state.

**About the role**

The department's Family Day Care Programs oversees the delivery of high-quality home-based care for children through Family Day Care, Guardianship Family Day Care and Respite Care programs, in line with the National Quality Framework for early childhood education and care, the South Australian Children and Young People’s Safety Act and National Disability Insurance Scheme.

The Business and Customer Support Team Leader - Family Day Care Programs is responsible for overseeing the educator and family customer service experience in relation to fees, enrolments, payments and compliance with the National Law and Regulations. The role involves managing a team of dedicated staff responsible for providing timely and professional customer service, handling accounts receivable and payable, and delivering technical and business support for educators.

**Qualifications**

**Essential**: Nil

**Desirable**: A tertiary qualification in a business or education and care related fields.

***Special conditions**

The successful applicant is required to gain a Department for Human Services (DHS) working with children check (WWCC) prior to being employed which is required to be renewed every five years before expiry.

The incumbent will be required to undertake RRHAN -EC (Responding to Risks of Harm, Abuse and Neglect - Education Care) Facilitator Lead (Masterclass) extended course or the online (Fundamentals) course which will be required to be updated every three years.

For all other Special Conditions please refer to the attached Position Description.

**Remuneration**

ASO6 $98,478 - $104,165 per annum (1.0 FTE) + superannuation (12%) and leave loading

**Enquiries**

**Application instructions**

Applications should be made through the IWorkForSA website.

Applicants are required to submit a CV, the Application Cover Sheet, Employment Declaration, and a cover letter of no more than two pages addressing the key competencies in the attached position description.

People of Aboriginal or Torres Strait Islander descent and/or those who have a disability are strongly encouraged to apply.

***Additional note**

This is a full-time contract role (1.0 FTE), initial 12-month term contract.

**Applications close**: 05/10/2025 11:30 PM

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