National Contact Centre Manager

23 hours ago

Sunshine Coast, Australia Add Finance Pty Ltd Full time

As the National Contact Centre Manager, you will be responsible for managing and overseeing the operations of our contact centres to ensure that our customers receive exceptional service. You'll work closely with the customer service team, sales team, and other stakeholders to ensure that all customer interactions are handled efficiently and effectively.

**Responsibilities**:

- Manage and oversee multiple contact centre operations across different locations
- Develop and implement strategies to improve customer satisfaction and reduce customer complaints
- Monitor and analyse performance metrics and KPIs to identify areas for improvement
- Ensure compliance with regulatory requirements and company policies
- Provide coaching and training to team members to improve their performance and skills
- Work closely with the sales team to ensure that all customer interactions are handled efficiently and effectively

**Requirements**:

- Minimum of 5 years of experience in contact centre management, preferably in a fintech or insurtech organisation
- A proven track record of success in managing and developing teams
- Strong leadership, communication, and interpersonal skills
- Excellent analytical and problem-solving skills
- Knowledge of contact centre technologies and tools
- A customer-centric mindset with a passion for delivering exceptional customer service
- Willingness to relocate to Darwin if required

We offer a competitive salary package and the opportunity to work with a dynamic and fast-growing fintech and insurtech organisation. If you're a National Contact Centre Manager with a passion for delivering exceptional customer service and want to join a growing organisation, we want to hear from you

To apply, please submit your resume and a cover letter detailing your experience and suitability for the role. We look forward to hearing from you.

**Salary**: $100,000.00 - $130,000.00 per year

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Melbourne, VIC: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (preferred)

Work Location: In person

  • Contact Centre Representative

    3 days ago

    Gold Coast, Australia CHL Full time

    Contribute to a world without housing poverty - Variety of shifts/hours available - $54,200 (pro rata) + super + salary packaging + other benefits **About Us** “My hope is that in 25 years’ time, housing poverty will be history. Easier said than done, but can we ignore this crisis at hand?” Steve Bevington - Managing Director of Community Housing...

  • Contact Centre Lead

    1 week ago

    Central Coast, Australia PRP Diagnostic Imaging Full time

    **Contact Centre Lead** - Leadership Opportunity, Managing Large Team - Tuggerah Location | Career Development Opportunity - Permanent Full Time Position | Commitment to Your Ongoing Development **About Us** PRP Diagnostic Imaging offers a comprehensive range of imaging services, through a network of 34 practices across Sydney, Illawarra, Central Coast and...

  • Centre Manager

    1 week ago

    Sunshine Coast, Australia Affinity Education Group Full time

    **Rare opportunity for a dedicated Centre Manager to lead a longstanding positive Team on the Coast** We have an exceptional full-time opportunity for a dynamic and empowering People Leader with a high-performing mindset to guide and support educators and families**.**Located in the wonderful suburb of Maroochydore on the Sunshine Coast, you will be working...

  • Children's Contact Supervisor

    3 days ago

    Gold Coast, Australia Scope Family Centre Full time

    Scope Family Centre is a Gold Coast family centre providing ongoing support to families and children currently involved in Family Court and Child Safety proceedings. Contact supervisors are responsible for providing high quality supervision and support for children and their families. **About the Role**: - Facilitate and provide ongoing supervision and...

  • Contact Centre Agent

    2 weeks ago

    Gold Coast, Australia Qscan Group Full time

    High-quality training and support to thrive in the Medical Imaging industry - Tailored personal and professional development opportunities - Work in an exciting, fast-paced environment alongside a high-performing team **About Qscan** Join an organisation that cares about growing and developing our greatest asset - our people. Work alongside a dedicated...

  • Contact Centre Agent

    2 weeks ago

    Gold Coast, Australia Qscan Group Full time

    High-quality training and support to thrive in the Medical Imaging industry - Tailored personal and professional development opportunities - Work in an exciting, fast-paced environment alongside a high-performing team **About Qscan** Join an organisation that cares about growing and developing our greatest asset - our people. Work alongside a dedicated...

  • National Product Manager

    4 days ago

    Sunshine, Australia ARG Workforce Full time

    Sunshine Location - Full time - Room for career advancement **National Product Manager** **The Company** With over 30 service centres across Australia and New Zealand and 25 years of sustained, continuous growth we have built a strong reputation within the manufacturing industry for our high level of customer service and ability to create engineered...

  • Trade Service Centre Manager

    2 weeks ago

    Sunshine Coast, Australia Ausreo Full time

    **Introduction**: Ausreo is Australia's leading independent manufacturer and supplier of concrete reinforcing products to the building and construction industry. We support and encourage our business partners to Build with Confidence and create value for our people, customers and shareholders. We are known for: Our agility to provide superior service and...

  • Contact Centre Patient Liaison

    24 hours ago

    Gold Coast, Australia Silver Search Full time

    **Work from Home Opportunity**: - **Permanent Position**: - **Healthcare Industry**: - **Rotating roster between 7am and 7pm** Are you looking for a rewarding career in the healthcare industry? Do you enjoy working from home? An exciting opportunity for a Contact Centre Patient Liaison Coordinator to join their team. As a Contact Centre Patient Liaison...

  • Contact Centre Consultant

    2 weeks ago

    Gold Coast, Australia Davidson Group Services Full time

    **The Company** This property management company is a leading provider within their industry, backed by over 70 years as an Australian owned established business. They offer a great culture with flexible hours and a positive work environment lead by their supportive manager. If career development is what you are after, there is opportunity to move into one...