Coordinator

Permanent Full-time role available at Western Sydney.
- Still working elsewhere? You can still access salary packaging
- 5-weeks leave, gym membership and an insurance discount.

**Motivate your team to grow—and help our customers thrive.**

**About Northcott**

At Northcott, we believe everyone deserves the opportunity to live life their way. As a not-for-profit disability service provider, we support people with disability to explore possibilities, achieve goals, and live the life they choose.

With more than 90 years of experience and a strong presence across NSW, QLD and the ACT, Northcott is one of Australia’s largest and most trusted disability service organisations. Every year, we provide people with a disability, along with their families and carers, with personalised and empowering support.

We are a registered NDIS provider employing more than 3,000 dedicated staff across metropolitan and regional locations.

**About My Role**:
As a **Coordinator at Northcott**, I lead the day-to-day operations of our **Everyday Life Skills,**Work and Study, Respite and Skills for Life** Program**, ensuring our customers receive high-quality, person-centred support in line with the **NDIS Quality and Safeguarding Framework**.

In this role, I provide strong **practice leadership**, supporting and guiding staff to deliver consistent, values-based services. I champion **open communication**, nurture a **collaborative team culture**, and lead by example with empathy, professionalism, and integrity.

I bring a proactive mindset, **self-awareness**, and **resilience**, always seeking ways to improve outcomes for both customers and the team. Through reflective practice and a commitment to continuous improvement, I strive to create an environment where everyone can thrive.

**On a daily basis, I**:

- Oversee and coordinate the **Everyday Life Skills, Work and Study, Respite and Skills for Life Program**, ensuring delivery aligns with individual customer goals.
- Balance and prioritise the needs of both customers and the staff team, promoting a supportive and efficient environment.
- Build and maintain **strong, trusting relationships** with customers, families, and team members.
- Provide **ongoing coaching and training** to staff, ensuring high-quality, consistent service delivery.
- Manage operational responsibilities such as **roster reviews**, **reporting requirements**, and ensuring compliance with Northcott’s **Policies and Procedures**.

**How I Lead in This Role**:
This role allows me to bring together my experience, education, and leadership skills to drive positive outcomes for both customers and staff. I:

- Champion a **customer-first culture**, helping the team understand and respond to the unique needs of every individual we support.
- Identify and break down barriers to customer achievement, exploring creative and practical solutions.
- Align decisions and practices with both **organisational values** and **business unit objectives**.
- Take a structured approach to planning, managing daily through to annual tasks to ensure program and team success.
- Lead a **high-performing, cross-functional team** across multiple programs, encouraging **innovation** and empowering fresh approaches to challenges.
- Demonstrate strong knowledge of **NDIS Standards**, **Workplace Health & Safety**, and the **NDIS Quality and Safeguarding Framework**.
- Effectively manage **competing priorities**, **KPIs**, and business objectives in a dynamic, customer-focused environment.

**Why you’ll love working with us**
- ** 5 Weeks Annual Leave** - Enjoy generous time off to recharge and maintain balance
- ** Wellness Perks**: Fitness Passport and reduced insurance.
- ** Perkbox** - Access everyday savings, discounts, and wellbeing resources — our way of supporting you beyond the pay packet.
- ** Salary Packaging** - I increase my take-home pay through packaging options, including $15,900 and $2,650 for meals/entertainment.
- ** 13 Days Sick Leave** - I take the time I need to recover, with paid leave when unwell
- ** Paid Maternity Leave** - I feel supported through life’s key moments with 14 weeks of paid leave after 12 months.
- ** Learning and career advancement opportunities**, and you will have your contributions valued.

**If this sounds like the right fit for you, we’d love to hear from you.**

**Diversity and Inclusion Statement