Ndis Support Coordinator

**Purpose**

The Support Coordinator plays an integral role for NDIS participants in interpreting their NDIS plan, assisting them to establish the supports in their plan and develop their capacity over time to coordinate and manage their own supports.

**Primary Objectives**

**- Assist NDIS participants to**:

- Implement their plan and increase their capacity to manage/direct their own supports
- Have greater opportunities to explore and connect with their community and alternative support options o Strengthen their informal support networks
- Maximise the value for money they receive from their supports
- Access and use the NDIS Participant Portal myplace
- Effectively communicate and maintain relationships with the NDIA

**Key responsibilities**:

- Action referrals in a timely manner.
- **Support the NDIS participant to**:

- Assess a number of mainstream, community, informal and provider options
- Select preferred options or providers
- Negotiate services to be provided and their prices
- Develop service agreements and create service bookings with preferred providers
- Arrange for any assessments required to determine the nature and type of funding required (e.g. assessment to determine the type of complex home modifications required)
- Determine the budget for each support type and advise any relevant plan manager of the breakdown of funds
- Liaise with any plan manager to establish the appropriate claim categories and attribute the correct amount of funds
- Link to mainstream or community services (i.e. housing, education, transport, health)
- Strengthen and enhance participants capacity to coordinate supports, self-direct and manage supports and participate in the community, including providing participants with assistance to:

- resolve problems or issues that arise
- understand their responsibilities under service agreements
- change or end a service agreement
- Be the key contact for service issues, complaints, major changes and plan reviews.
- Assist participants to prepare for their plan review by supporting them to:

- assess whether they achieved their goals and got value for money for their plan
- identify solutions to problems experienced in implementing the plan
- consider new goals
- Assist participants to decide on what actions to take to achieve goals in relation to exploring housing options and life transition planning.

**Other**
- Maintain confidentiality of customers, their families/carers and the organisation
- Effective networking internally and externally to assist individuals achieve their desired personal outcomes.
- Manage any perceived or real conflict of interest in accordance with the NDIA’s Terms of Business
- Provide NDIA with reports on specific goals, outcomes and success indicators within the agreed reporting frequency

**Knowledge, skills, experience and values required**
- A commitment to the Code of Conduct of House with No Steps
- Excellent interpersonal and active listening skills
- Excellent written and verbal communication skills
- Ability to adapt communication style to meet people’s needs.
- Able to resolve conflict
- High level of numeracy and literacy
- Strong administrative skills; time management, coordination of tasks, efficient work practices
- Excellent computer literacy and confidence and capability in using systems and technology
- Ability to work with mínimal supervision
- Ability to build and maintain strong community connections and relationships with service providers, individuals and/or families/carers
- Ability to understand the NDIS Price Guide and flexibility within budgets, the NDIS legislation and rules including provisions relating to reasonable and necessary supports and the role of the mainstream service system.
- Enhance HWNS practice and reputation through continuous improvement, business development and innovation.

**Job Types**: Part-time, Permanent

Pay: $32.00 - $36.00 per hour

Expected hours: 21 per week

**Benefits**:

- Employee mentoring program
- Maternity leave
- Parental leave
- Professional development assistance
- Travel reimbursement

Schedule:

- Day shift
- Fixed shift

Application Question(s):

- Are you an Australian/New zealand citizen or Permanent resident?

**Language**:

- Native english (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: In person

Expected Start Date: 02/06/2025